AC MemberSmart vs. Nimble AMS by Momentive

It seems Events/Products/Exhibitors and Programs seem to work fairly well in this system. They are very functional out of the box and I appreciate the ability to customize without having to do it with code. I'd like to see more attention focused on Donation functionality, i.e. pairing a donation with a merchandise purchase, ability to match a guest donation with a current person account, ability to have multiple entities and use recurring donations. I'd also be interested in seeing the Community Hub Management tool be expanded to allow for more flexibility and customization of pages and their underlying fields and data sources.

Incentivized

• Responsiveness
• Knowledgeable employees.
• Thoughtful solutions.

Incentivized

• More thorough and updated online help documentation.
• Larger focus on building out Donation module and making it more seamless with the Accounting module.
• More modular on-demand training, focusing on specific parts of Nimble AMS that are used most or are most challenging.

Incentivized

Nimble AMS was much further developed while other groups were just beginning. Their continued growth and moving forward over the years have lent them a degree of expertise I have not yet seen in comparable groups.

Incentivized

• It's made a significant impact on the way we approach strategic decisions due to the data we're able to collect and analyze.
• It's allowing us to automate processes that we never thought of automating in the past, freeing up staff resources to focus on other tasks
• Our initial implementation was a bit messy, but working with the Nimble AMS team to analyze and rethink our strategy with a clearer vision has been very positive

Incentivized