Nimble AMS by Momentive

NCCHC uses Nimble AMS across the entire organization. Our Marketing department uses it mainly for hosting events, i.e. virtual and onsite conferences and webinars. We have both certification and separate accreditation departments that use a customized version of the Programs module. We've built and continue to update the Community Hub to allow our constituents to purchase our merchandise (mainly standards manuals) but also to register for our events as well as apply for certification and/or accreditation. We've also recently launched a foundation that allows constituents to make donations via the Community Hub.

• It's made a significant impact on the way we approach strategic decisions due to the data we're able to collect and analyze.
• It's allowing us to automate processes that we never thought of automating in the past, freeing up staff resources to focus on other tasks
• Our initial implementation was a bit messy, but working with the Nimble AMS team to analyze and rethink our strategy with a clearer vision has been very positive

Microsoft 365 (formerly Office 365), DocuSign

It is being used across the entire organization and multiple departments to manage multiple programs including membership and certification. It is also being used to manage multiple events such as conferences and exams. There are also multiple tiers of person groups to organize at the customer level, as well as more internal groups, such as committees and boards.

• Improved customer experience.
• Improved reporting.
• Improved data accuracy.