SolarWinds Access Rights Manager (ARM) vs. tenfold IGA

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

Incentivized

• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

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• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

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It is in place and working. No time or money to consider anything else.

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SolarWinds ARM improved the data access for the organization and it saved time and money by providing accurate data for access rights when it expired to avoid unauthrized access. The solution helped the staff to grant access to users and manage them propely by using the great and friendly interface

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On occasion the server will need to be restarted to get things running again

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Satisfactory performance

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Very slow response times and sometimes I found the solution and ended up sharing it with support

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It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Incentivized

I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

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No experience with this

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• Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
• Security specialists have really clear dashboards to audit individuals
• We can be sure we never leave a permission open after a person leaves

Incentivized