SolarWinds Access Rights Manager (ARM) vs. UserLock

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

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UserLock is well suited to easily managing MFA for users of various levels to improve security hardening in a granular manner. It's open ended implementation of the IIS module is good for web authentication of all sorts of sites. Reporting of user's access and notifying of multiple logons is great.

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• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

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• Easy to setup and install for the most part
• Easy to onboard users
• Logging and reporting of user's access to devices really good

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• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

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• Implementing the agent in IIS scenarios could be easier and more guided
• IIS upgrade agent upgrade process could be improved upon
• An overall summary of applied permssions for a particular user would be useful

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It is in place and working. No time or money to consider anything else.

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End user experience is much better than administration

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On occasion the server will need to be restarted to get things running again

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Satisfactory performance

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Very slow response times and sometimes I found the solution and ended up sharing it with support

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It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

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I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

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sorry was quite some time ago and can't remmber specifics but cost was a big factor and this was a very competitively priced product at the time.

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No experience with this

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• Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
• Security specialists have really clear dashboards to audit individuals
• We can be sure we never leave a permission open after a person leaves

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• Sometimes does not unlock task manager access when it pops up with MFA prompt, can be a pain to have to undo
• It's great value for money compared to more high end products
• Generally reliable and has improved security hardening

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