TrustRadius

Adobe Brand Concierge vs. Google Search Appliance (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adobe Brand Concierge
Score 0.0 out of 10
N/A
Brand Concierge helps a brand's customers to find information quickly, and actively guides them from discovery to decision through personalized conversations.N/A
Google Search Appliance (discontinued)
Score 9.4 out of 10
N/A
The Google Search Appliance provided document indexing. The product was discontinued in favor of Google's cloud-based options.N/A
Pricing
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Best Alternatives
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Guru
Guru
Score 9.4 out of 10
Guru
Guru
Score 9.4 out of 10
Enterprises
Guru
Guru
Score 9.4 out of 10
Guru
Guru
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Likelihood to Recommend
-
(0 ratings)
7.0
(2 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Adobe Brand ConciergeGoogle Search Appliance (discontinued)
Likelihood to Recommend
Adobe
No answers on this topic
Discontinued Products
The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
Verified User
Anonymous
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Pros
Adobe
No answers on this topic
Discontinued Products
  • Homes in on key searches.
  • Immediate response.
  • Simple UI, very user-friendly.
Verified User
Anonymous
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Cons
Adobe
No answers on this topic
Discontinued Products
  • It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
  • The administrator interface is far from easy to use.
  • There is a significant learning curve for new users.
Verified User
Anonymous
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Support Rating
Adobe
No answers on this topic
Discontinued Products
Neutral rating because I've never needed support.
Verified User
Anonymous
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Alternatives Considered
Adobe
No answers on this topic
Discontinued Products
Google search has always been superior. No other search engine application can even come close.
Verified User
Anonymous
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Return on Investment
Adobe
No answers on this topic
Discontinued Products
  • The GSA was not cheap. At all.
  • There has also been a cost associated with our need to switch to another site search solution in the near future, due to Google ending support for the sppliance.
  • That said, we have so much support content that we owed it to our customers to offer a comprehensive search tool to help them find the most relevant content - and of course Google are the masters of this. However, it's worth noting that the alogorithms used on the GSA are far older than those used on google.com.
Verified User
Anonymous
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ScreenShots