Google Search Appliance Reviews

17 Ratings
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Score 7.0 out of 100

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Reviews (1-3 of 3)

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April 23, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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We use it for basic company search functionality. Typically used across the whole organization, even internationally. No known business problems yet.
  • Homes in on key searches.
  • Immediate response.
  • Simple UI, very user-friendly.
  • No feedback.
Good for when you don't know exactly where to look, but you know relevant keywords that can be used to search.
Neutral rating because I've never needed support.
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January 18, 2020
Anonymous | TrustRadius Reviewer
Score 5 out of 10
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It is being used by the sales department to search for shared files and websites used on a daily basis. It keeps our business organized and we are able to work faster and more efficiently. The search feature is easy to use and all of our sales team uses it daily.
  • Organizes
  • Fast search
  • There isn’t any support for GSA anymore.
Well suited as a website search solution. It’s not appropriate for new team members to use because it can be hard to learn the ins and outs of the admin interface. We only ask that new team members to use it once they are fully versed in using the GSA.
Google no longer provides support for GSA. Unfortunately, if you’re having issues then you will not get the support needed. This is a huge issue that will need to be considered when using this system. They should still offer a contact number for users of GSA that still need assistance.
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October 25, 2017
Anonymous | TrustRadius Reviewer
Score 5 out of 10
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We have used the Google Search Appliance to index and serve search results for multiple related properties. We allow it to crawl a marketing site and a repository of online product support content. Content from both sources may or may not appear in different search results, depending on the use case. Sometimes it's appropriate to serve results from a wider array of content, sometimes it isn't. In this respect, it has been helpful to segment/filter the results that surface as appropriate, using a single tool.
  • The GSA is able to organize collections of content in many different permutations, based on your needs.
  • The logs of searches and served results can offer insights into what visitors/customers are seeking, and whether they're finding what they need.
  • Default front-ends are relatively easy to set up - if they meet your needs.
  • It's my understanding that Google is ending support for the appliance soon. This is obviously an important consideration.
  • The administrator interface is far from easy to use.
  • There is a significant learning curve for new users.
The Google Search Appliance is well suited to most site search needs and it is possible to customize the front end seen by website visitors to produce a satisfactory basic interface with basic branding applied to it. However, in some situations it may be necessary to instead make API calls from a web page to retrieve search results and the format in which those results are returned might be a little more difficult to work with.
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Google Search Appliance Scorecard Summary

What is Google Search Appliance?

The Google Search Appliance provides document indexing.
Categories:  Enterprise Search

Google Search Appliance Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Google Search Appliance?

The Google Search Appliance provides document indexing.

What is Google Search Appliance's best feature?

Reviewers rate Support Rating highest, with a score of 2.7.

Who uses Google Search Appliance?

The most common users of Google Search Appliance are from Enterprises and the Computer Software industry.