Afiniti
Afiniti
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 Afiniti | N/A | Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a standard call center workforce optimization strategy based on wait time is more profitable, both in terms of revenue and cost-savings, and facilitates a better customer experience. | N/A |
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| Editions & Modules | No answers on this topic | ||||||||||
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| Entry-level Setup Fee | No setup fee | ||||||||||
| Additional Details | — | ||||||||||
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| Small Businesses |  8x8 Contact Center Score 7.6 out of 10 |
| Medium-sized Companies |  Eleveo Score 9.2 out of 10 |
| Enterprises |  Calabrio Teleopti WFM Score 7.7 out of 10 |
| All Alternatives | View all alternatives |
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