Overview
What is Afiniti?
Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The…
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What is Afiniti?
Afiniti is an applied AI tool that analyzes demographic information and interpersonal behavior on call center calls to predict optimal customer/agent pairings, and route calls accordingly - a process the vendor refers to as Enterprise Behavioral Routing, or EBP. The vendor says that using EBP vs. a…
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Product Details
- About
- Tech Details
What is Afiniti?
Afiniti Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
