Akia vs. Smart Communications SmartCOMM

You can customise it to do what you want to do. Put in the work to learn the back and end and build your own guest journey. You are not limited like other competitors to how the guest flow goes, you build your own. Support are great in helping with this and always attentive

Incentivized

It is well suited for creating templates on the fly. This is not suitable for handling very high volume printing for which Exstream is more suitable.

• Fully Customisable
• Great Support
• There always seems to be a way to get what ytou want done

Incentivized

• Template
• Data processing
• Output delivery
• SMS delivery
• Ada compliance

• Intergrate with PMS payment methods, not only offer their own
• Look at how it can be used better to manage the daily operation
• Communicate between staff members in a SLACK like manner

Incentivized

• Price
• Licensing is bit complicated
• Frequent upgrades

As great as AKAI is, its only issue is we cant take payments through our PMS - AKIA is reluctant to work with PMS payments as it wants to take payment itself. If this cant be navigated and other opportunities within our PMS appear that can do what AKAI does, it will force us to move in this direction

Incentivized

Once you get past the blanc canvas and begin to build, you learn its capability and become ingrossed. Easy, user friendly once you get your head around the set up

Incentivized

Exceptional support. Hopefully they grow enough to have world wide support. Can be problematic being in oposite time zones

Incentivized

Initially its a blanc canvas, once we got our head around that your good. It does take a fair few onboarding sessions to really learn. With the blanc canvas approached AKAI need to remember new buyers will be overwhelmed by this possibly

Incentivized

Much more customisable, does more, team far more ingaging and know what their product can do to build the product to you

Incentivized

Much better cloud adaptation. Migration capabilities of SmartCOMM, its portability, and ease of implementation.

• Huge saving in labour costs
• As we are not so orientated to physical tasks to get the guest in, our team are more guest focused delivering better service and multi skill
• Allows the guerst to check themselfs in, submit ID with face recognition and pay bond via all methods making it super efficinet for guest and the team

Incentivized

• Migration ease
• Latest features
• Cloud readiness