OmniTouch Contact Center Standard Edition vs. AgentHub
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
 OmniTouch | Score8 out of 10 | N/A | Alcatel-Lucent presents the OmniTouch Contact Center Standard Edition as a scalable and reliable contact center solution for up to 7,000 agents, and for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities. | N/A |
 AgentHub | Score4 out of 10 | N/A | Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days. | N/A |
| OmniTouch | AgentHub | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
| Offerings |
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | — | — | ||||||||||||||
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| OmniTouch | AgentHub | |
|---|---|---|
| Small Businesses |  Zendesk Talk Score8.5 out of 10 | Zendesk Talk Score8.5 out of 10 |
| Medium-sized Companies |  Genesys Multicloud CX (discontinued) Score8 out of 10 | Genesys Multicloud CX (discontinued) Score8 out of 10 |
| Enterprises |  Bright Pattern Contact Center Score8.4 out of 10 | Bright Pattern Contact Center Score8.4 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |