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AgentHub

AgentHub

Overview

What is AgentHub?

Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when…

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Pricing

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What is AgentHub?

Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.vistio.io/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Vistio Demo

YouTube
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Product Details

What is AgentHub?

Vistio AgentHub's live on-screen guidance aims to eliminate guesswork and stress so agents can confidently, quickly, and accurately resolve any customer inquiry. Through interactive and rules-based scripting, AgentHub is designed to put the right answers at agents’ fingertips right when they need it—allowing them to navigate interactions, regardless of their experience level. Vistio states the result is specific and measurable improvements in KPIs in just 90 days.

AgentHub Features

Contact Center Software Features

  • Supported: Validate callers
  • Supported: Call scripts
  • Supported: CRM software integration

Workforce Optimization (WFO) Features

  • Supported: Quality management
  • Supported: Call analytics
  • Supported: Historical reporting
  • Supported: Live reporting

Omnichannel support Features

  • Supported: Email
  • Supported: Voice (phone)
  • Supported: SMS/Text
  • Supported: Live chat channel
  • Supported: Social media channels

Predictive Analytics Features

  • Supported: AI assistance for live agents

AgentHub Screenshots

Screenshot of Guided call openings ensure proper authentication and helps the agent begin the call with confidence.Screenshot of Guided diagnosis helps the agent correctly uncover the customer’s issue and reason for the call.Screenshot of Contextual guidance leads the agent through what to say and how to solve a specific issue and keeps agents from deviating from SOPs. This includes compliance language cues that ensure any compliance language is read correctly and systematically.Screenshot of Guided call closings confirm that the customer’s issue was resolved and that the agent properly closes the call.Screenshot of Automatically-generated call notes and dispositions produce consistent notes and disposition calls using approved call outcome selections, greatly improving note consistency and reducing after call wrap time. Standardized note formats allow for the generation of reliable data and improved reporting on call handling.

AgentHub Video

AgentHub Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
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