Alert Logic vs. Symantec Endpoint Protection Mobile

This is pretty good AV product - lightweight, easy to install, and easy on system resources. It will take some getting used to on the end user side, it doesn't scan in a traditional way, and it does not have a taskbar icon so it hard to know if it's working or installed. My only complaint would be the false positives which I know every AV system has, but the problem with Barkly is that it alerts the users with a message (which they freak out about) and it alerts IT with an email. Again, not a major issue, but it can be annoying until it is overridden. The override process is super easy though, so its again, not a big deal.

Incentivized

Although
it is extremely rare, performance issues can arise when we protect data because
of the rising volume of traffic on our system. The constant version updates
annoy me a lot. It's difficult to upgrade the clients frequently if you have a
larger number of clients.

• Customer Service. Usually, I'd put the technical details up front, and they're good with that too. But the service from pre-sales all the way through onboarding and continued account management is top tier. Our onboarding schedule got messed up, partly because of us, but that was rather minor. I always get prompt replies to any tickets, and they've even reached out to discuss my feature requests. When it comes to security, it's critical to have a responsive team, and they've got it.
• Detection seems good. It's hard to quantify exactly, but it seems that they always detect the bad actors. And when we get an alert, they include a bunch of details so we know what kind of scan they're trying to do, how far they got, etc. You can't prevent everyone from doing a scan on your IP, but it gives you a really good idea of where your soft spots might be. And if you're getting those low-level alerts, it's a reminder that it's there and working if you have a major event too.
• Very easy setup. This goes back to their customer support to some extent, as they walk you through all the steps required. But it's also about their technical solution, it's not so overly complex that it's fragile, nor does it take a great deal of time to deploy. And it's been zero effort to maintain since then.

Incentivized

• Mobile malware protection
• content filtering
• Root/Jailbreak detection
• device secure configuration enforcement

• The interface is a little lacking from a search perspective but its not really meant for us to have to do the work

Incentivized

• better reporting
• reduce false positive
• support can be better

I was using Alert Logic Insight for myself to improve my skills and ability to it. My organization was not happy using our previous website security program so I recommended for them to use this software. It has been more than 1 year and still, they are using this program without having any problem so far.

Incentivized

Even programmers who build complex code do not experience any
negative effects from this lightweight agent, which cannot be readily destroyed
or removed so that devices are always being watched. Additionally, it offers
deception technologies that other suppliers frequently do not in comparable
solutions. It has the capacity to proactively quarantine potentially infected
devices.

• Return on Investment is measured in how protected our reputation is and Alert Logic contributes to this is a large way.
• Alert Logic provides excellent information security assurance to the business and allows us to feel more proactive.

Incentivized

• positive: all companies mobile device are secured and no need to reset device frequently
• positive: connect to a SIEM for suspicious events correlation
• positive: provide employees BYOD protection