TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    alphachat.ai

    Score4 out of 10
    Mid-Size Companies (51-1,000 employees)
    AlphaChat is a Conversational AI platform that aims to make customer service more efficient and customers happy. Users can build their own Intelligent Virtual Assistant (i.e. a smart AI chatbot) and set it up for customer support automation in less than an hour. The vendor's value proposition is; Increase customer support efficiency in messaging channels. Measure and increase resolution rate.…N/A

    WATI.io

    Score8.9 out of 10
    N/AWATI is a SaaS platform that helps businesses communicate with their customers through customer engagement software built on WhatsApp’s Business API. With it, businesses can conduct personalized conversations, be accessible and engage with customers in real-time.

    $49

    per month

    Pricing
    alphachat.aiWATI.io
    Editions & Modules
    No answers on this topic
    Standard
    $49
    per month
    Professional
    $98
    per month
    Offerings
    Pricing Offerings
    alphachat.aiWATI.io
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Best Alternatives
    alphachat.aiWATI.io
    Small Businesses
    GoTo Connect
    Score7.9 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Quadient Inspire
    Score9.5 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Quadient Inspire
    Score9.5 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    alphachat.aiWATI.io
    Likelihood to Recommend
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    alphachat.aiWATI.io
    Likelihood to Recommend
    alphachat.ai
    No answers on this topic
    WATI.io
    If your userbase is small. Want to set up and start using the system quickly, then go for Wati.io. Easy setup, integration with google sheets, chrome extension, Zapier, Woo-Commerce, an option of the no-code chatbot, etc. will ease up too much work. Pricing-wise, it's costlier than other tools. Also, it's for WhatsApp only. IF you want to do the same with Instagram or Facebook, or LinkedIn, then it will not be possible on Wati.io.
    Incentivized
    Read full review
    Pros
    alphachat.ai
    No answers on this topic
    WATI.io
    • Segmented campaigns.
    • Easy to access documents for developers.
    • Integrations with other tools.
    Incentivized
    Read full review
    Cons
    alphachat.ai
    No answers on this topic
    WATI.io
    • Open marketplace for integrations.
    • Inclusion of the social platforms like Facebook, LinkedIn & Instagram.
    Incentivized
    Read full review
    Alternatives Considered
    alphachat.ai
    No answers on this topic
    WATI.io
    Wati.io is easy and quick to set up and start using it. No need for any technical person. Also, reviews of other users led us to select Wati.io.
    Incentivized
    Read full review
    Return on Investment
    alphachat.ai
    No answers on this topic
    WATI.io
    • Quick setup gave us good advantage.
    • Easy to use, no need of any technical knowledge.
    Incentivized
    Read full review
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