Altitude Xperience is a unified and complete customer interaction software suite. It enables contact centers to integrate different functionalities and tools to support the customer experience (CX). Formerly from Altitude Software, it is now supported by Enghouse since the late 2020 acquisition.
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Pricing
Altitude Xperience
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Altitude Xperience
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup Fee
No setup fee
Additional Details
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More Pricing Information
Community Pulse
Altitude Xperience
Considered Both Products
Enghouse
Verified User
Chose Altitude Xperience
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Key User Insights
Would buy again
No answers on this topic
Delivers good value for the price
No answers on this topic
Happy with the feature set
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Lived up to sales and marketing promises
No answers on this topic
Implementation went as expected
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Features
Altitude Xperience
Contact Center Software
Comparison of Contact Center Software features of Altitude Xperience
Feature
Altitude Xperience
9.7
1 Ratings
14% above category average
Agent dashboard
9.01 Ratings
Validate callers
10.01 Ratings
Outbound response
10.01 Ratings
Call forwarding
10.01 Ratings
Click-to-call (CTC)
9.01 Ratings
Warm transfer
10.01 Ratings
Predictive dialing
10.01 Ratings
Interactive voice response
10.01 Ratings
REST APIs
9.01 Ratings
Call scripts
10.01 Ratings
Call tracking
10.01 Ratings
Multichannel integration
10.01 Ratings
CRM software integration
9.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Altitude Xperience
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
