TrustRadius

Alvaria Quality vs. QEvalPro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Alvaria Quality
Score 4.1 out of 10
N/A
Alvaria Quality (formerly Aspect Quality Management) software allows customer interactions to be evaluated by all parties, including supervisors, agents and automated analytics systems, enabling users to extract valuable perspectives on quality so as to best coach agents in relevant areas for improvement.N/A
QEvalPro
Score 0.0 out of 10
N/A
QEval is Etech Global Service’s SaaS-based call center quality monitoring software, specifically addressing operational issues. It is a Call Center Call Monitoring Software designed to play a major role in accomplishing stringent demands of quality, customer experience, and compliance. With Etech QEval, organizations across different business verticals can identify opportunities and actions in order to improve their internal processes, sales conversion, and customer…N/A
Pricing
Alvaria QualityQEvalPro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Alvaria QualityQEvalPro
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$30 per user
Additional Details——
More Pricing Information
Community Pulse
Alvaria QualityQEvalPro
Best Alternatives
Alvaria QualityQEvalPro
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 8.8 out of 10
8x8 Contact Center
8x8 Contact Center
Score 8.8 out of 10
Medium-sized Companies
Eleveo
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Score 9.5 out of 10
Eleveo
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Score 9.5 out of 10
Enterprises
Calabrio WFM
Calabrio WFM
Score 8.2 out of 10
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Calabrio WFM
Score 8.2 out of 10
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User Ratings
Alvaria QualityQEvalPro
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Alvaria QualityQEvalPro
Likelihood to Recommend
Alvaria, Inc (Aspect Software + Noble Systems)
It all depends on the workforce team if they've settled the tool correctly for the company. In a previous experience, the tool was entirely settled with the group balance available, all the segments we need were added and up to date, and we could easily navigate the tool. On the new company though, there is a sentiment of incompletion, the UI slightly evolved over the past 2 years but only for the name and some design. Though the tool itself hasn't really changed and clarity is missing sometimes. We must be used to it to understand it well.
Verified User
Anonymous
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Etech Global Services
No answers on this topic
Pros
Alvaria, Inc (Aspect Software + Noble Systems)
  • Clarity on the daily tasks, it's easy to know what will be the tasks for the day and for how long it is planned.
  • Many options available, entirely customizable for a better accuracy of the tasks.
  • Very reliable and easy to use, with multiple format views available.
Verified User
Anonymous
Read full review
Etech Global Services
No answers on this topic
Cons
Alvaria, Inc (Aspect Software + Noble Systems)
  • There is a lot of options, probably too many and more than 50% are no use to me.
  • Some views can be very confusing, sticking to the time is best to avoid being confused by any overlapping segment.
  • Lot of options but UI tends to be a bit slow to load and still empty sometimes.
Verified User
Anonymous
Read full review
Etech Global Services
No answers on this topic
ScreenShots

QEvalPro Screenshots

Screenshot of DashboardScreenshot of DashboardScreenshot of EvaluateScreenshot of ReportsScreenshot of ReportsScreenshot of Reports