What users are saying about

Applause

13 Ratings

HackerOne

3 Ratings

Applause

13 Ratings
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Score 10 out of 101

HackerOne

3 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Applause

There is a process to get test cycles set up and activated, so I would not advise it for a very short test. For longer test cycles it makes more sense, and it becomes quicker to set up test cycles over time. Tools like the ability to clone an earlier test cycle really help too.
Justin McSweeney profile photo

HackerOne

It is one of the good platforms for security researchers to submit bugs and other vulnerabilities, it however, has some challenges, in terms of un-verified and duplicate submissions.
Jugpreet Talwar profile photo

Pros

  • They are always quick to answer your questions and are helpful whenever you need something.
  • They have great testers that follow the guidelines and make it easier for clients to manage their issues.
  • They will always keep in contact and ask for your feedback to make their services even better!
David Hambardzumyan profile photo
  • Easy to use
  • Multiple ways to categorize an issue so that it can be reported efficiently.
  • Gives an easy way to track issue and open issues again if they aren't resolved properly.
Jugpreet Talwar profile photo

Cons

  • Sometimes the person reporting a bug isn't clear in their bug description or steps to recreate.
No photo available
  • A lot of duplicate bugs get reported, although it does offer automatic suggestion of previously reported bugs that may be duplicates, it is far from perfect.
  • Anyone can report bugs, a lot of them are not verified before submission. This sometimes leads to a lot of time spent in verifying if the bug is really actionable.
  • Each submission has to be treated with equal potential, a lot of time, some time gets invested in vulnerabilities that aren't as important as some others.
Jugpreet Talwar profile photo

Likelihood to Renew

Applause8.2
Based on 1 answer
The one missing point is for the price - it's quite expensive to maintain the service to the extent of how we use it (dozens of test cycles and hundreds of test case hours on monthly basis). However the benefits still weights the price, especially when thinking of the price of potential hot fixes. Still, the price can be a reason to take a look on how competition is doing.
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Usability

Applause6.4
Based on 1 answer
The UI and the whole app is updated on regular basis, quite often actually. There are some cool features, like integration with several other bug tracking tools, which makes the bug management really easy. However there are some key usability issues within some of the less used workflows, which brings the score down a bit. They need to work on better switching between products and better bug search, especially across purchased products.
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Support

Applause9.1
Based on 1 answer
I know the score doesn't really correspond with my earlier answers, but I have really special relationship with the Applause people. I don't really go through official support. I rather use my internal connections to make my request handled as soon as possible - and it works really well! I don't need to go through the official channels. And it's known that the unofficial ones are much more effective. I can confirm!
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Implementation

Applause9.1
Based on 1 answer
I didn't need to be involved at all. It was seamless from our perspective. All products were inserted in by Vendor, only Test Cycles we needed to insert ourselves initially. Now even that is handled by Vendor. The only thing we need to pay attention now is - to request cycles at the right time and review the bugs found during the test cycles. Nothing else. Very good experience!
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The easy one price model for unlimited testing for what we needed at the time. We could run as many test cycles as we wanted without having to worry about incurring additional costs.
No photo available
I haven't used any other products as such but I have read about bugcrowd.
Jugpreet Talwar profile photo

Return on Investment

  • Improved application, better service to our customers
  • Increased project efficiency
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  • Bugs that can't be tracked internally are submitted by external researchers, which is an important factor for security vulnerabilities.
  • Even if the bugs reported are duplicates, there still is provision to award reputation points, that keep the researchers engaged.
  • It also requires a lot of verification and validation, as a lot of the submissions are unverified to begin with.
Jugpreet Talwar profile photo

Pricing Details

Applause

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

HackerOne

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details