What users are saying about
13 Ratings
4 Ratings
13 Ratings
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Score 10 out of 101
4 Ratings
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Score 7.6 out of 101

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Likelihood to Recommend

Applause

The key value of Applause lays in exploratory testing and in-the-wild testing. Besides these, it's impossible to cover all combinations of devices and OS versions internally. That's where Applause comes in really handy! Also localization testing is really easy since native speakers can be brought in. However - for more complex applications, training is necessary and building the test community as well
Martin Štefan profile photo

HackerOne

It is one of the good platforms for security researchers to submit bugs and other vulnerabilities, it however, has some challenges, in terms of un-verified and duplicate submissions.
Jugpreet Talwar profile photo

Pros

  • Finding crucial bugs.
  • Finding important but non critical bugs.
  • Creating test plans.
No photo available
  • Easy to use
  • Multiple ways to categorize an issue so that it can be reported efficiently.
  • Gives an easy way to track issue and open issues again if they aren't resolved properly.
Jugpreet Talwar profile photo

Cons

  • I think that they can improve their UI and response times.
No photo available
  • A lot of duplicate bugs get reported, although it does offer automatic suggestion of previously reported bugs that may be duplicates, it is far from perfect.
  • Anyone can report bugs, a lot of them are not verified before submission. This sometimes leads to a lot of time spent in verifying if the bug is really actionable.
  • Each submission has to be treated with equal potential, a lot of time, some time gets invested in vulnerabilities that aren't as important as some others.
Jugpreet Talwar profile photo

Likelihood to Renew

Applause8.2
Based on 1 answer
The one missing point is for the price - it's quite expensive to maintain the service to the extent of how we use it (dozens of test cycles and hundreds of test case hours on monthly basis). However the benefits still weights the price, especially when thinking of the price of potential hot fixes. Still, the price can be a reason to take a look on how competition is doing.
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Usability

Applause6.4
Based on 1 answer
The UI and the whole app is updated on regular basis, quite often actually. There are some cool features, like integration with several other bug tracking tools, which makes the bug management really easy. However there are some key usability issues within some of the less used workflows, which brings the score down a bit. They need to work on better switching between products and better bug search, especially across purchased products.
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Support

Applause9.1
Based on 1 answer
I know the score doesn't really correspond with my earlier answers, but I have really special relationship with the Applause people. I don't really go through official support. I rather use my internal connections to make my request handled as soon as possible - and it works really well! I don't need to go through the official channels. And it's known that the unofficial ones are much more effective. I can confirm!
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Implementation

Applause9.1
Based on 1 answer
I didn't need to be involved at all. It was seamless from our perspective. All products were inserted in by Vendor, only Test Cycles we needed to insert ourselves initially. Now even that is handled by Vendor. The only thing we need to pay attention now is - to request cycles at the right time and review the bugs found during the test cycles. Nothing else. Very good experience!
Martin Štefan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I selected them because they are best.
No photo available
I haven't used any other products as such but I have read about bugcrowd.
Jugpreet Talwar profile photo

Return on Investment

  • By using Applause we could forgo hiring full time specialists, which could be costly not to mention the interview process would take considerable time.
Justin McSweeney profile photo
  • Bugs that can't be tracked internally are submitted by external researchers, which is an important factor for security vulnerabilities.
  • Even if the bugs reported are duplicates, there still is provision to award reputation points, that keep the researchers engaged.
  • It also requires a lot of verification and validation, as a lot of the submissions are unverified to begin with.
Jugpreet Talwar profile photo

Pricing Details

Applause

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

HackerOne

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details