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Applause helps us better meet our users' needs
January 05, 2018

Applause helps us better meet our users' needs

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Applause

The mobile app test group uses it to test our apps across many different mobile phone models in many different languages and this gives us the confidence we need to launch quality global apps. I specifically use the Mobile Beta Management tools for pre-launch app development in order to get user feedback.
  • Applause is great for testing our iPhone/Android app across many different mobile phone models including different versions of the operating systems and helps us find those obscure bugs and eliminate them before launch.
  • Applause is great for testing our iPhone/Android app across many different languages and user groups from around the world and helps us find those obscure language bugs such as cropped text or poor translations and eliminate them before launch.
  • The Mobile Beta Management tools for pre-launch app development are particularly excellent in order to get user feedback. It allows the user to shake the phone and add a comment about what they like or do not like or to report a bug. The platform allows me and the developers to see the screen where this occurs as well as what was happening in the SW code leading up to the incident. It also allows for surveys to get specific feedback with statistics.
  • In using MBM (Mobile Beta Management), it would be better to have the surveys be based on completion of a specific task instead of time or number of app access. This might be a little more complex to set up, but would be well worth it.
  • A "stakeholder management" view would be nice to allow those not normally using the tool to get a quick status of testing.
  • A "stakeholder management" view for MBM would be nice to allow those not normally using the tool to get a quick status of progress and user feedback.
  • Reduced the cost of app development by getting broader testing in a shorter time.
  • Reduced the time to launch of app iterations by identifying hard-to-find bugs earlier.
  • Improved the quality of early feedback with the MBM tool providing structured responses and insights into the context of those user inputs.
If you have a global mobile app with many countries, phones and languages, using the extensive Applause tester network is a must.

Also, if you want to do pre-launch app research without the restrictions of the appstores (only need the email of users who you want to try the product and no time limit for using the build), then Applause MBM is great!