ASAPP Customer Experience Performance (CXP) vs. Pypestream

Pypestream is suited for standard chatbot and conversational flows versus more multi-departmental scenarios. They do very well with guided flow bot services which are great for agent bots within a contact center, but less so for those implementations that have a large document management implementation for FAQs. They do well with service integrations; however, at times troubleshooting edge cases that are impacting performance and adoption can take a while to remedy. I want to believe that better monitoring tools on the platform side would alleviate this for them.

Incentivized

• Native live agent platform
• Managed services for service creation and maintenance
• Custom analytics

Incentivized

• Generative AI - Large Language Model Support
• Standardized Reporting
• Custom UI Support
• Developer Tools

Incentivized

In comparison to Microsoft Bot Framework or now Azure AI service structure, where Pypestream is better suited is in those organizations who want to truly have a partner in development. Pypestream allows the flexibility for your Dev teams to do it themselves, or to be in a managed service where you provide requirements and information and they build and allow you to test and give approvals. They are more willing to work directly with you versus a Microsoft where you will eventually get pushed off to a 3rd party partner to help with advanced implementations.

Incentivized

• Enabled the contact center business lane to grow a chat agent support channel that has a 2 to 1 (customer to agent) support ratio
• Provides an alternate channel for training, marketing information, and data services which help grow our business and support different value streams

Incentivized