Automation Hero vs. Fortra’s Automate

I recommend Automation Hero when you receive a lot of communications (email or fax) with a lot of attachments like documents or picture, for which there is a human operator that has to collect all the information from them and this information are basically always the same (same information, same fields, some pictures...). Automation Hero needs a little training to perform well, and this can be realized only if there is a large number of inputs. Instead, if your company manages few documents or only documents written by a human, I think Automation Hero isn't a good choice because the performance isn't good enough, and you have to dedicate too much time to the training (the value of Automation Hero is the possibility to arrange your activities quickly so if you need a lot of time, the solution is not so convenient). Also, in the classification field, I recommend Automation Hero if you have a lot of emails to manage and if you need the first classification of them before they are managed by humans (so, emails are always read by humans who provide answers, but the first step of the classification may be managed by the machine). In a few words, I think Automation Hero could work for large companies.

Incentivized

It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.

Incentivized

• Reading standard documents.
• Identifies key words inside a text and provides automatic replies.
• Emails classification.

Incentivized

• Very detailed task builder. Easy to read step by step a task's operation even if you don't have much programming knowledge.
• Scheduling for automation jobs is very flexible. Allows us to create all kinds of job schedules as needed.
• Organization of jobs, tasks, conditions is done well. Allows us to easily manage our items.

Incentivized

• The user interface could be more detailed (Robin).
• Also documents in txt or html format could be read.
• The help section for clients could be integrated into the platform without switching from one to another.

Incentivized

• A reporting capability on tasks: enabled, disabled, by folder, by trigger, etc. Currently there is none.
• An "OR" in their conditional statements - currently there is only "AND".
• Some kind of temporary backup when changing a task - separate from the current back up/restore functionality (which works well).

Incentivized

It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.

Incentivized

Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.

Incentivized

Automation Hero has a great support service for its customers. They are available to work closely with our team, especially for the first steps/first implementations, and they give us a team who is confident with our local native language. When there is something that goes wrong, they have quick answers for us, so we don't have to wait for the problem solutions.

Incentivized

Incentivized

• Less IT costs because, with Hero Platforms, flows can be implemented without IT technical skills.
• Better customer services for standard questions (speed reply).
• Solutions are scalable so once you have created one you can reuse them in other departments (so the ROI for the implementation of Automation Hero must be considered for a lot of projects).

Incentivized

• It's been a net positive as AutoMate requires less eyes on specific tasks so that people can focus attention elsewhere and do more analysis.
• Less manual work also decreases the chances of mistakes and/or missed jobs. Since Automate can schedule everything, send email notifications, etc., there is less time wasted.

Incentivized