The super tool that makes any IT professional a Super hero for their company
August 17, 2019

The super tool that makes any IT professional a Super hero for their company

Kwame H. Baptiste | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Automate Desktop

Overall Satisfaction with HelpSystems Automate Desktop

HelpSystems Automate is an essential part of our everyday work. It not only the primary tool for EDI and data transfers, but it is also our primary automated reporting tool. IT does both running of custom SQL reports directly and sends automated reports generated by other systems. It lifted the burden of manual reports run by our customer service team, it sends exception alerts to our management team from everything from inventory changes, time and attendance, and system stability reports when machines crash. It even does reminders when certain data criteria are met and things need to get done based on a schedule. It's just amazing. It's also refreshing that it's a fully-featured tool that doesn't limit the tools behind a paywall. The next level up is due to management and complexity. It's just amazing.
  • SQL queries.
  • FTP communications.
  • Email/SMTP communications.
  • File transfers and augmentation.
  • Office to SQL conversions.
  • Office file management.
  • Scheduling and timing/exceptions and triggers.
  • Logic-based tools.
  • There should be more tools around system stability and recovery.
  • Better ways to manage resources to prevent OS crashes.
  • Automate backups internally without tasks.
  • System failure alerts if the machine crashes or reboots.
  • It has removed many redundant tasks from everyone at the company.
  • It provides alerts and reminders and helps maintain stability company-wide.
  • It dramatically increases our bandwidth of tools and services we provide to our customers.
It has similar usage cases and functions. However, many tools are stuck behind paywalls and always try to upsell you to the next version. It's very upsetting. Even if it's cheaper, whenever I try to replicate the functionality, I get that annoying message, "not available in this version." As an IT professional who needs approval for every purchase, I can't keep asking for upgrades to existing tools.
It's great for repetitive or regularly scheduled activities like reports or file transfers. However, it's not so good for on-demand activities. It doesn't support task shortcuts to run specific tasks. If it did it would be perfect.

HelpSystems Automate Desktop Support

Support is very helpful and responsive, although using the tool is very user-friendly, so I hardly use the service.

Using HelpSystems Automate Desktop

It's just very easy to use, extremely versatile, and very reliable. It's hard to find use cases where it won't work.