The super tool that makes any IT professional a Super hero for their company
August 17, 2019
The super tool that makes any IT professional a Super hero for their company
Score 10 out of 10
Vetted Review
Verified User
Software Version
Automate Desktop
Overall Satisfaction with HelpSystems Automate Desktop
HelpSystems Automate is an essential part of our everyday work. It not only the primary tool for EDI and data transfers, but it is also our primary automated reporting tool. IT does both running of custom SQL reports directly and sends automated reports generated by other systems. It lifted the burden of manual reports run by our customer service team, it sends exception alerts to our management team from everything from inventory changes, time and attendance, and system stability reports when machines crash. It even does reminders when certain data criteria are met and things need to get done based on a schedule. It's just amazing. It's also refreshing that it's a fully-featured tool that doesn't limit the tools behind a paywall. The next level up is due to management and complexity. It's just amazing.
- SQL queries.
- FTP communications.
- Email/SMTP communications.
- File transfers and augmentation.
- Office to SQL conversions.
- Office file management.
- Scheduling and timing/exceptions and triggers.
- Logic-based tools.
- There should be more tools around system stability and recovery.
- Better ways to manage resources to prevent OS crashes.
- Automate backups internally without tasks.
- System failure alerts if the machine crashes or reboots.
- It has removed many redundant tasks from everyone at the company.
- It provides alerts and reminders and helps maintain stability company-wide.
- It dramatically increases our bandwidth of tools and services we provide to our customers.
It has similar usage cases and functions. However, many tools are stuck behind paywalls and always try to upsell you to the next version. It's very upsetting. Even if it's cheaper, whenever I try to replicate the functionality, I get that annoying message, "not available in this version." As an IT professional who needs approval for every purchase, I can't keep asking for upgrades to existing tools.