AvidTrak vs. NICE Engage Platform

AvidTrak

NICE Engage Platform

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
AvidTrak	Score 10.0 out of 10	N/A	AvidTrak is a call tracking solution available for both offline and online tracking with features such as tracking numbers, third-party marketing integrations, tag management, and call routing.	$0
NICE Engage Platform	Score 4.1 out of 10	N/A	The NICE Engage Platform is a call recording and compliance platform, providing holistic real-time monitoring, and long time storage for recorded conversations.	N/A

Pricing

AvidTrak

NICE Engage Platform

Editions & Modules

STANDARD: $0
per month (pay as you go)
PREMIUM: $0
per month (pay as you go)

No answers on this topic

Offerings

Pricing Offerings
AvidTrak	NICE Engage Platform
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Charges for talk time on the phone use accrue daily. Your account will be charged for the amount of talk time incurred by you.

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More Pricing Information

Community Pulse
	AvidTrak	NICE Engage Platform

Best Alternatives
	AvidTrak	NICE Engage Platform
Small Businesses	Invoca Score 9.6 out of 10	Invoca Score 9.6 out of 10
Medium-sized Companies	Revenue.io Score 7.9 out of 10	Revenue.io Score 7.9 out of 10
Enterprises	Revenue.io Score 7.9 out of 10	Revenue.io Score 7.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	AvidTrak	NICE Engage Platform
Likelihood to Recommend	- (0 ratings)	4.0 (1 ratings)
Usability	- (0 ratings)	7.0 (1 ratings)

User Testimonials
	AvidTrak	NICE Engage Platform
Likelihood to Recommend	AvidTrak No answers on this topic	NICE Systems If you need a customer communication tool that has almost all the functionality out of the box this program is for you. However now that other services have more AI capability we are changing to a new service that will reduce the workload on our agents and allow us to automate many customer interactions. The pricing of another service is also more varied based on usage and our current inflow is lower than before so our cost should drop with that decreased communication Incentivized Verified User Anonymous Read full review
Pros	AvidTrak No answers on this topic	NICE Systems Great call recall and review tools. The dashboards are simple to set up and monitor Data is readily available for all interactions Incentivized Verified User Anonymous Read full review
Cons	AvidTrak No answers on this topic	NICE Systems Ever since we have had NICE Engage Platform we have had issues with the program auto refusing calls and texts for our agents which luckily just routes to the next agent but this is hurting their call metrics. The cost is more expensive that some comparable options Texting functionality is somewhat limited and seeing the text history is also lacking. Incentivized Verified User Anonymous Read full review
Usability	AvidTrak No answers on this topic	NICE Systems The tools for managers are very straightforward but the useability for the agents could be simplified or put into more common terms. Some of the setting phrases could use some explanations or reorganization. There is also little troubleshooting ability we can do when and agents has an issue besides force logging them out and having them log back in Incentivized Verified User Anonymous Read full review
Alternatives Considered	AvidTrak No answers on this topic	NICE Systems NICE Engage Platform has way more functionality than Simpletext and it allowed us to have calls and texts handled by one system rather than having to use two separate tools. NICE Engage Platform also allowed us to launch web chat functionality for those visiting our website. There was also no way with Simpletext to see what agent was responding to each text. It was a freeforall in the inbox. No integration into our CRM either. Incentivized Verified User Anonymous Read full review
Return on Investment	AvidTrak No answers on this topic	NICE Systems Documentation of our communication was much improved compared to our previous service The ability to distinguish interactions between departments had a large impact on response times for customers. We have 15,000 customers and were able to handle roughly 3,000 interactions per week with them as well as future customers. Incentivized Verified User Anonymous Read full review
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