TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Awaken Intelligence

    Score7.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    Awaken Intelligence, now part of Capacity, helps contact center leaders use conversational intelligence data to inform operations and guide their frontline agents.N/A
    Pricing
    Awaken Intelligence
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    Awaken Intelligence
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeOptional
    Additional Details—
    More Pricing Information
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    Awaken Intelligence
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    User Ratings
    Awaken Intelligence
    Likelihood to Recommend
    9.0
    (1 ratings)
    User Testimonials
    Awaken Intelligence
    Likelihood to Recommend
    Capacity
    With a diverse or complex use of calls to guide or promote our product to end user, the need to share best practices / promote them, and to guide the agent towards the conversation (stress-free) is important. That's where Awaken Intelligence can help most. Cost-effectiveness of this solution may come into question with businesses that outsource or simplify too much their customer center roles
    Incentivized
    Read full review
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