Name: Awaken Intelligence
Rating: 8 (2 reviews)
Author: Awaken Intelligence

Help Desk

Web and Video Conferencing

Customer Support

Innovation Management

PHP Frameworks

Product Lifecycle Management (PLM)

Text Editors

Development

Business Intelligence (BI)

Collaboration

Enhanced 911 (E911)

Meeting Management

PDF Editors

Payment Facilitation

Supply Chain Management

Visitor Management

Enterprise

Accounting

Blockchain Payments

Crypto Asset Management

Hedge Fund

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Archiving

Cloud Storage

Composable Infrastructure

Custom Software Development Services

Data Masking

Database Performance Monitoring

Email Encryption

Endpoint Security

Firewall

Fraud Detection

IT Asset Disposal

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Internet Security

Log Management

Network Performance Monitoring

Network Traffic Analysis (NTA)

NoSQL Databases

Software Composition Analysis (SCA)

Storage Management

Value-Added Resellers (VARs)

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Creative Collaboration

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Social Media Management

Survey & Forms Building

Translation

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Proposal

Sales

Cloud Infrastructure Entitlement Management

File Integrity Monitoring

Security

3D Modeling

Membership Management

Real Estate

Simulation

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Fireflies.ai

CallRail

CallTrackingMetrics

CallTrackingMetrics, LLC

eVoice

Ziff Davis Inc

RingEX

RingCentral

Gong

Gong.io

Zoom Revenue Accelerator

Zoom

Sprinklr Service

Sprinklr

Grasshopper

GoTo (formerly LogMeIn)

Invoca

Tethr

NiCE CXone Mpower

CallMiner Eureka

Twilio

Amazon Connect

Avaya Infinity™

8x8 Contact Center

Mitel MiCollab

Genesys Cloud CX

Red Box Voice, acquired by Uniphore

Fireflies, from Fireflies.AI headquartered in Pleasanton, California, aims to make it easy to record, transcribe, and organize all teams' meetings in one place. Whether it’s important sales calls, recruiting interviews, or team meetings, Fireflies can provide capture of voice conversations.

Business

CallRail offers phone call tracking, recording and analytics.

Call Tracking

Call Tracking + Conversation Intelligence®

Call Tracking + Form Tracking

Call Tracking Complete

Awaken Intelligence

Conversation Intelligence

Likelihood to Recommend

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

Awaken Intelligence 2022-11-29 09:35:11

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Home

Conversation Intelligence Software

Our e-learning product relies heavily on telephone student advisor services and this includes a substantial amount of details to help the user enjoy our product fully and according to client expectations. Systems like Awaken Intelligence offer the opportunity to simplify the rehearsal/training of these calls across our community of diverse (geographically and culturally) agents. It helps in the monitoring of quality of such calls and it helps in the flow of work of the agents themselves

Monitoring the agent's call performance
Simplify the agent's delivery of KPI by guiding them
Empowering company-level compliance of client's expectations

Maybe working of multiple paths and agent can follow based on client specificities (cultural, language barrier, etc)

Guide agents in the role of delivering the details needed (from the point of view of the business) with the right level of empathy expected (and making it easier for the agent)
Help the training of agents to be done faster/more hands on

Increasing the desire of agents to deliver the conversation is a soft return on investment
Improving the way of delivering information/steps by the agent by proactively offering guidance is another one
Helping managers to have a more cohesive product delivery across their agents

Awaken Intelligence

Overview

What is Awaken Intelligence?