AWS OpsWorks vs. Ignition

Where you already have some Chef recipes to build your application boxes and are happy to run directly on VMs, OpsWorks really shines. It won't do anything too complex for you, so it only really works well for simple stacks (load balancers, application layers, database layers). If you want to do more complex infrastructure, Cloudformation or Terraform are probably worth looking at.

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Ignition (initially called Practice Ignition) performs quite well at proposal building, contract development, tracking and invoicing, payment and collections. The only issues where I see Ignition not being a good fit is in smaller firms that require a more feature rich plan. A perfect example is a solo firm has a limited number of proposals they can activate, and would have to spend extra for additional features like multiple e-signatures.

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• connect between serveral AWS services (EC2, RDS, ELB)
• easy configuration management deployment via Chef

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• Automatic Payments: You set up a proposal to collect payments once and you don't have to worry about bugging the client for payment every month.
• Amazing support: I have always received answers from the support team within the same day. They are very patient and understanding.
• Integrates with Xero: It integrates with our accounting software, making reporting faster.

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• Getting up and running with OpsWorks is a very technical and potentially time-consuming process. You need to know the ins and outs of Chef/Puppet if you really want to get into it and there isn't a convenient way to test out the environment locally so debugging can be time-consuming.
• To take advantage of some of the newer AWS instance types you need to be running on a VPC, which again is a pain if you don't have a DevOps team.
• The error logs and monitoring metrics in OpsWorks are pretty basic and haven't changed much over the years.

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• The charge back process is messy and not transparent enough. When there is a charge back, PI deducts the amount from other payments settling on the same day, and does not provide a break down of the amounts. This makes it impossible to track without getting help from support.
• PI should send email alerts monthly (or at some interval determined by user) for expiring engagements.
• PI should allow the client to make service selections -- we should be able to offer 2 or 3 options under a service offering, and the client chooses and sees the impact on monthly/annual pricing.
• PI should allow for more than 2 templates (Business and Individual).
• PI should integrate with Jet Pack Workflow to automate the creation of new jobs once a proposal is approved.

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The Ignition product is quite usable for the average user. The app has preloaded templates that can get even new-hires to navigate the software and set up proposals. The only area where I see the Ignition product lacking is the additional fees smaller firms may have to pay to get the full feature advantages of the product.

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Unless you pay for a pricey support package getting support on OpsWorks will be pretty slow. Documentation is also relatively limited and sometimes hard to follow when compared to competitors. Generally, we've been able to get the answers we need from OpsWorks support when we run into problems but don't expect rapid responses.

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OpsWorks isn't really a direct competitor to Terraform/Cloudformation, but it does allow you to do some of the more simple things on offer quite quickly and effectively. Opsworks was used for this reason, along with existing internal knowledge of Chef. Along with some of the other services on offer from AWS, it is good to use as a stepping stone along the way when building your systems - or perhaps it would be entirely suitable for a fairly simple project.

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You aren't able to customize the design of the proposal, but it surpases everything we have ever tried. It's easy to use and quick to learn.

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• very quick way of creating new infrastructure
• low maintenance costs
• easy to create high availability setups thus reducing costs

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• We have reduced our A/R by 60% and expect to completely eliminate A/R by the end of this year.

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