By far the Best Engagement Letter & Billing App
January 11, 2019

By far the Best Engagement Letter & Billing App

Christopher Dulin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Practice Ignition

We began using Practice Ignition (PI) as part of a move toward value pricing. Primarily used by our 2 partners, including myself, it allows us to either collect payment upfront, spread our fee over multiple months at a flat rate, or collect payment sooner upon completion of work. We also use it to manage engagement letters and renewals of engagements. We have also found that it is useful in helping us project future cash flows. Our goal is to have 100% of our billing in PI. We are currently at about 60%.
  • Proposal process. PI makes it easy to create and send proposals to new and existing clients, collect their payment info, and get signature on the engagement letter.
  • Easily identify engagements that will be expiring, so we can begin to assemble a renewal.
  • Communication to and from the client during the proposal process, which keeps everything associated with the proposal together in one place.
  • The charge back process is messy and not transparent enough. When there is a charge back, PI deducts the amount from other payments settling on the same day, and does not provide a break down of the amounts. This makes it impossible to track without getting help from support.
  • PI should send email alerts monthly (or at some interval determined by user) for expiring engagements.
  • PI should allow the client to make service selections -- we should be able to offer 2 or 3 options under a service offering, and the client chooses and sees the impact on monthly/annual pricing.
  • PI should allow for more than 2 templates (Business and Individual).
  • PI should integrate with Jet Pack Workflow to automate the creation of new jobs once a proposal is approved.
  • We have reduced our A/R by 60% and expect to completely eliminate A/R by the end of this year.
PI is we suited for CPAs or attorneys who use value pricing and who want to completely eliminate A/R from their books.

Practice Ignition Feature Ratings

Proposal branding
8
Proposal templates
8
Proposal content library updates
9
Guided proposal creation
Not Rated
Searchable proposal database
9
RFP management & response
Not Rated
Proposal collaboration & approval
10
User permissions/proposal editing controls
10
Sales proposal workflow
10
Proposal automation user interface
5
Proposal distribution
10
Interactive proposals
4
Proposal content tracking
6