TrustRadius

Benefitfocus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Benefitfocus
Score 8.3 out of 10
N/A
Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.N/A
Pricing
Benefitfocus
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Benefitfocus
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Benefitfocus
Considered Both Products
Benefitfocus
Verified User
Administrator
Chose Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
Verified User
Administrator
Chose Benefitfocus
I thought it would be a good facelift and upgrade to BeneTrac which was outdated and hadn't done anything to change the look and feel of their platform. Only to find out Benetrac is more adaptable to manual changes and needs.
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Benefitfocus
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User Ratings
Benefitfocus
Likelihood to Recommend
10.0
(2 ratings)
User Testimonials
Benefitfocus
Likelihood to Recommend
Benefitfocus
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
Verified User
Anonymous
Read full review
Pros
Benefitfocus
  • Enrollment Reports
  • Customer Service
  • File Feed Setup
Verified User
Anonymous
Read full review
Cons
Benefitfocus
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
Verified User
Anonymous
Read full review
Alternatives Considered
Benefitfocus
Did not research any, as we were using Benefitfocus for our Allstate benefits for years prior to implementing it with all benefits.
Verified User
Anonymous
Read full review
Return on Investment
Benefitfocus
  • It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later.
  • Bad impression on the benefits team to implement a program that didn't deliver.
Verified User
Anonymous
Read full review
ScreenShots