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Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.https://media.trustradius.com/product-logos/4B/dr/6OGZUPTK5T4Q.pngSurprise, Surprise - We can't do thatBenefitfocus was used as our online benefit platform for employees to make their benefit elections as well as changes throughout the year. It addressed the need for data integrity for employee benefit election and premiums.,Great front face - updated graphics and advanced technology. Video Library and an option to create your own videos. Option to do a comparison chart of benefit plans. Easy on the employee's eye.,Great at selling their product but not keeping their promises. Too many glitches and they always advise it will be updated/corrected on their next "quarterly update". They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.,4,It was a negative impact because we launched the program during open enrollment only to revert back to the old platform, BeneTrac, 3 months later. Bad impression on the benefits team to implement a program that didn't deliver.,Benetrac, Autobene and Oracle,Oracle Access Management
  3. Benefitfocus Reviews
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Benefitfocus
4 Ratings
Score 6.6 out of 101
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Benefitfocus Reviews

Benefitfocus
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 6.6 out of 101
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July 13, 2016

Benefitfocus Review: "Surprise, Surprise - We can't do that"

Verified User
Score 4 out of 10
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Verified User
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Benefitfocus was used as our online benefit platform for employees to make their benefit elections as well as changes throughout the year. It addressed the need for data integrity for employee benefit election and premiums.
  • Great front face - updated graphics and advanced technology.
  • Video Library and an option to create your own videos.
  • Option to do a comparison chart of benefit plans.
  • Easy on the employee's eye.
  • Great at selling their product but not keeping their promises.
  • Too many glitches and they always advise it will be updated/corrected on their next "quarterly update".
  • They can't administer QTB plans (parking and transit) which is an essential benefit plan offered to companies. They didn't officially come out with this news until after we had implemented and launched the program. During implementation, they made it appear like it would work.
It is well suited for a small company of maybe 300-400. It is less appropriate for companies in areas where a transit and parking benefit is a must.
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Benefitfocus Scorecard Summary

Likelihood to Recommend (4)
6.6

About Benefitfocus

Benefitfocus headquartered in Charleston, South Carolina offers their eponymous platform for benefits administration, featuring the Benefitfocus Marketplace.
Categories:  Benefits Administration

Benefitfocus Technical Details

Operating Systems: Unspecified
Mobile Application:No