Likelihood to Recommend It is well suited everywhere, it's a product I would recommend to everyone that needs such a service. I can't think of any scenarios where's it's not working well. We use it on two different iOS apps and a website and it's working well on all platforms and scenarios. For our next product we will be using it as well.
Read full review Onfido is well suited for integrations within a mobile app for automated document processing and validation e.g. driver's licenses, passports etc. Onfido is less well suited for web applications since the quality and accuracy of the checks is very dependent on the quality of the image captured which in general is less high quality from a webcam.
Read full review Pros Verifying IDs Providing scale in a process Professional look and design Read full review Facial recognition of driver's license information Easy to integrate SDK Certified by governing bodies e.g soc 2 type 2 compliant Read full review Cons Dashboard - current analytics are very high level pass, consider, fail - would like a more detailed breakdown of reasons why consider / fail aggregated in an easy to view format. Speed consistency - sometimes Onfido checks are very fast, sometimes it takes a lot longer OCR - we had issues with OCR data quality and had to add a step for users to verify information captured via OCR from Driver's Licenses. Read full review Alternatives Considered We have not used any Berbix competitors because we didn't need to. Berbix solves the problem for us and we're happy to keep using it.
Read full review Ultimately went with Onfido due to previous experience with applications & products that had worked with Onfido and from research Onfido appeared to be one of the main providers in the space providing reassurance internally on use of relatively new technology. Onfido security and compliance was also standout helping pass internal audits by cybersecurity and legal. Downside with Onfido is that the pricing model is complex and relies on accurate predictions of platform/user growth to secure the best price-per-check which is challenging in a startup environment.
Read full review Return on Investment It allows us to do the process faster Professional look in a process people are hesitant to complete Read full review Strong ROI compared to manual alternatives Slightly unclear how Onfido ROI would be better/worse than competitors in the space - a lot of similar offerings out there Read full review ScreenShots