Bitwave vs. Capital Business Services

If you are mainly using Bitcoin, ERC-20 tokens, or any supported chains where they have automatic data retrieval the system is great. The biggest issue, which Bitwave is constantly working on, is not supporting automatic transaction retrieval of specific crypto blockchains. They currently have a workaround by allowing manual uploads of unsupported chains (i.e., layer two chains like Arbitrum or Cosmos-based chains). The Bitwave platform still works excellently with unsupported chains; however, it is just a little more time-consuming b/c transactions are inputted using a CSV file that needs to be correct. But I imagine they will continue to add new supported chains, and since I have been a customer, I have seen the number of blockchains they support at least double.

Incentivized

They have staff that understand the fund accounting software they support and can help when you call in. I have not found anything that was less appropriate with Capital Business Services. They offer free webinars to topics that are relevant to our not for profit organization.

Incentivized

• Ability to categorize taxable and non-taxable transactions.
• Able to handle DeFi transactions.
• Documentation support to track digital asset balances & locations.
• Can read token transaction activity better than most wallet explorers.

• They provide free webinars on relevant topics to our organization
• They helped me build customized reports
• They provide software support when needed

Incentivized

• Bitwave can seemingly miss picking up some transactions due to glitches, but if you discover them, they can resolve them.
• Ability to re-sync transactions to ERP if there are changes, without having to delete said transaction in ERP first

• I have not encountered anything they would need to improve on. They always are very responsive to my calls and helpful with my questions

Incentivized

Legible was similar service but too high in pricing. Coinpanda was able to support some chains that Bitwave wasn't able to automatically support; however, Coinpanda was a less professionalized operation with less customer support.

Incentivized

We used another provider not listed for our MIP Fund Accounting. Capital Business Services provides excellent service and does not make you wait for a solution. Our previous provider could not solve several small issues that Capital Business Services solved after switching to them.

Incentivized