What users are saying about
84 Ratings
2 Ratings
84 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Attribute Ratings

  • LiveImpact is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

Blackbaud CRM

82%
26 Ratings
8.8

LiveImpact

88%
2 Ratings

Likelihood to Renew

6.4

Blackbaud CRM

64%
7 Ratings

LiveImpact

N/A
0 Ratings

Availability

9.0

Blackbaud CRM

90%
2 Ratings

LiveImpact

N/A
0 Ratings

Support Rating

6.3

Blackbaud CRM

63%
16 Ratings

LiveImpact

N/A
0 Ratings

Likelihood to Recommend

Blackbaud CRM

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
Ashley Milton | TrustRadius Reviewer

LiveImpact

A great resource for combining different platforms into one. Prior to LiveImpact, we were using different platforms for volunteer management, donor management, events, email communication, surveys, etc.
Ashley Martin | TrustRadius Reviewer

Pros

Blackbaud CRM

  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
Wendy Johnson | TrustRadius Reviewer

LiveImpact

  • All-in-one solution with CRM, microsites for campaigns/events, and communications
  • Very easy reporting systems
  • Excellent customer support, plus continuous feature enhancements
Nisha Koul | TrustRadius Reviewer

Cons

Blackbaud CRM

  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
Salvador Orochena | TrustRadius Reviewer

LiveImpact

  • Minor functionalities missing, but they are always making improvements
  • Sometimes terms are misused/misleading
  • Sometimes the site glitches unexpectedly
Ashley Martin | TrustRadius Reviewer

Pricing Details

Blackbaud CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

LiveImpact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Blackbaud CRM

Blackbaud CRM 6.4
Based on 7 answers
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
Rebecca Armstrong | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Support Rating

Blackbaud CRM

Blackbaud CRM 6.3
Based on 16 answers
It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
Stephanie Wollenburg | TrustRadius Reviewer

LiveImpact

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud CRM

Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
Steven Senft | TrustRadius Reviewer

LiveImpact

Ease of use, more comprehensive, price
Nisha Koul | TrustRadius Reviewer

Return on Investment

Blackbaud CRM

  • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
  • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
Anonymous | TrustRadius Reviewer

LiveImpact

  • Ability to customize tools (i.e. fundraising platform) without paying a third party
  • More costly than other CRMs, but gives the ability to combine many platforms into one
Ashley Martin | TrustRadius Reviewer

Screenshots

Add comparison