BMC Helix Business Workflows vs. Shopify Flow

It's not an old app so it is still getting better. BMC is listening to queries from customers for improvements and corrections. I see good potential.

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Automatically highlights and holds potentially fraudulent orders:        - Based on the order risk level analyzed by Shopify (low, medium or high), Shopify Flow then interprets different actions to proceed with. Sending real-time alert emails based on the event conditions to designated teams.

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• Dynamic Fields
• DWP Catalog Integration
• To-Do Tasks

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• Review high-risk orders before capturing payment.
• Automate product inventory management
• Automate notices to eCommerce operations for special events such as sharp increase of product reviews crossing a threshold

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• Strange Status of Dynamic Fields
• Questions Definition in DWP Catalog where Case should be created
• Case Fields Mapping in DWP Catalog Workflow

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• User permissions are not granular. A user can get full access to read and write or none.
• The event change log records minimum information and does not last for more than 72 hours in Shopify.

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There is always space for improvement. In the BWF usage are is a wide range of use cases and it can not cover everything. We hope to work with BMC on improvements.

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We didn't evaluate any other product as we have BMC Helix SaaS Solution

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my experience, Shopify Flow is very easy to use. It is free if you have a Shopify Plus license. At this time of writing, Shopify Flow can already integrate with some 3rd party apps and more is coming. I think there is high growth potential for Shopify Flow.

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• We are still not live
• We expect faster HR Use Cases solution
• Better end user communication

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• Saving customer service team 15 hours monthly
• Reduce inventory backfill issues to 0
• Reducing fraud orders by 80%

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info