brightwheel vs. Inno

Any preschool can benefit from brightwheel, no matter the size. Brightwheel is also excellent for billing, which is especially helpful for schools that do not have other databases and billing systems. Because our school is a PS-12, it is a little cumbersome to have brightwheel along with another management system that we use school-wide. It would be nice to have a separate price point that does not include the things that another database system does for schools that are required to use what the older grades also use.

Incentivized

I can think of no business or scenario that would benefit from any relationship with this company. They are horrible from the initial sale, to the installation, to the billing, to the customer service, to lies posted in response to unfavorable reviews of their company. Literally the worst company I have had the displeasure of dealing with in over 21 years in business.

• Recording data for students.
• Connecting to parents with photos, videos, and messages.
• Signing in and out electronically and saving paper daily.

Incentivized

• switch up contracts

• Offering a price point that does not include billing.
• Allowing more freedom of uploading own documents.

Incentivized

• unscrupulous contract record keeping/amending documents
• ironclad contracts that allow no buyout for things like COVID
• billing practices where THEY got new software and could no longer autodraft but explained it like we didn't pay on time

You can't use a kiosk within a hospital that is shut down for COVID; furthermore they put the wrong ad in the wrong place (reversed two of our ads)...the public facing ad was put in the employee break room and the one intended for healthcare providers was put in the ER waiting area. We only discovered this months later when we personally visited the hospital. They did reverse them but no concession was made for their mistake.

Brightwheel does much more for the preschool level than FACTS does. The creators of this app know early childhood. The company also provides helpful webinars that are unrelated to their software, such as staff retention or ways to market. They understand the business of early childhood and exist to make the lives of providers easier.

Incentivized

• Value add for parents
• Saves paper
• Benefits for teachers who fully utilize

Incentivized

• zero ROI...ZERO!
• huge expense of over $23k for NOTHING