TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    BugSnag

    Score6.9 out of 10
    N/ABugsnag is an application health and error tracking application, now from Smartbear since the April 2021 acquisition, for monitoring web application stability, and alerting developers to app issues and error-rate in real-time.

    $65

    per month per user

    Luciq

    Score8 out of 10
    N/ALuciq, formerly Instabug, delivers Real-Time Contextual Insights throughout the entire mobile app lifecycle, empowering mobile teams to connect with customers, accelerate their workflow, and release with confidence. With bug and feedback reporting, crash reporting, in-app surveys, and infrastructure that supports over two billion devices world-wide, Luciq helps development and product teams collect bugs and feedback from beta testers and…

    $149

    per month

    Pricing
    BugSnagLuciq
    Editions & Modules
    No answers on this topic
    Basic
    starts at $149
    per month
    Pro
    starts at $249
    per month
    Premium
    Custom Quote
    Offerings
    Pricing Offerings
    BugSnagLuciq
    Free Trial
    YesYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—20% discount for annual plan.
    More Pricing Information
    Best Alternatives
    BugSnagLuciq
    Small Businesses
    Sentry
    Score8.8 out of 10
    Sentry
    Score8.8 out of 10
    Medium-sized Companies
    Sentry
    Score8.8 out of 10
    Sentry
    Score8.8 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    BugSnagLuciq
    Likelihood to Recommend
    10.0
    (1 ratings)
    8.0
    (2 ratings)
    User Testimonials
    BugSnagLuciq
    Likelihood to Recommend
    SmartBear
    It's great for tracking bugs on your app. I don't think I can do anything else besides that...
    Incentivized
    Read full review
    Luciq Inc.
    Instabug is great to capture bug reports during the testing phase of your app. You can also collect user data such as device, OS, and App version to easily reproduce the issue.
    Incentivized
    Read full review
    Pros
    SmartBear
    • The UI/UX is well designed. I have never been confused by any buttons/filters/settings, and everything is laid out in a neat and organized fashion.
    • Setup was super easy. I didn't have to do anything but read the documentation, which was well written.
    • The information captured by errors has everything I would need to debug an issue.
    Incentivized
    Read full review
    Luciq Inc.
    • Makes it easy for the end-users of the mobile apps.
    • Provides crash analytics.
    • Helps capture user inputs.
    Incentivized
    Read full review
    Cons
    SmartBear
    • For really long bugs, it'd be nice if you hovered over the row and it expanded the text so you didn't have to click on the actual bug to view everything.
    • It would be nice if there was a filter for grouping bugs instead of searching by their name.
    • Honestly nothing else, I love 99% of Bugsnag.
    Incentivized
    Read full review
    Luciq Inc.
    • We have specific customizations on Jira so we tend to have to contact customer support to create these for us when we make new integrations. It would be nice for us to do this ourselves so we don't have to contact the Instabug team.
    • Not very frequent but sometimes the platform breaks and we have to contact the Instabug team to resolve the issue. It would be great if they have better testing before shipping new changes to ensure stability.
    Incentivized
    Read full review
    Return on Investment
    SmartBear
    • It has caught bugs on the spot, which allows us to quickly fix them.
    Incentivized
    Read full review
    Luciq Inc.
    • Reduced the time to get feedback.
    Incentivized
    Read full review
    ScreenShots

    Luciq Screenshots

    Screenshot of Instabug Report