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C2 ITSM vs. Oracle IT Service Management Suite (discontinued)

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C2 ITSM

2 Reviews and Ratings

Oracle IT Service Management Suite (discontinued)

4 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    C2 ITSM

    Score6 out of 10
    Mid-Size Companies (51-1,000 employees)
    		C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…

    $44

    per month per user

    Oracle IT Service Management Suite (discontinued)

    Score1.5 out of 10
    		N/AOracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale.N/A
    Pricing
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Editions & Modules
    Named License
    $44
    per month per user
    Concurrent Licenses
    $60
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$6,000 per installationNo setup fee
    Additional DetailsCloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.—
    More Pricing Information
    Features
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Incident and problem management
    Comparison of Incident and problem management features of C2 ITSM and Oracle IT Service Management Suite (discontinued)
    Feature
    C2 ITSM
    -
    Ratings
    Oracle IT Service Management Suite (discontinued)
    6.8
    1 Ratings
    18% below category average
    Organize and prioritize service tickets00 Ratings5.01 Ratings
    Expert directory00 Ratings8.01 Ratings
    Service restoration00 Ratings6.01 Ratings
    Self-service tools00 Ratings8.01 Ratings
    Change management
    Comparison of Change management features of C2 ITSM and Oracle IT Service Management Suite (discontinued)
    Feature
    C2 ITSM
    -
    Ratings
    Oracle IT Service Management Suite (discontinued)
    6.0
    1 Ratings
    34% below category average
    Change requests repository00 Ratings7.01 Ratings
    Change calendar00 Ratings4.01 Ratings
    Service-level management00 Ratings7.01 Ratings
    Best Alternatives
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Small Businesses
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Agiloft Service Desk (discontinued)
    Score9 out of 10
    Medium-sized Companies
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    ManageEngine ServiceDesk Plus
    Score9.2 out of 10
    Enterprises
    Ivanti ITSM
    Score6.4 out of 10
    Ivanti ITSM
    Score6.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Likelihood to Recommend
    -
    (0 ratings)
    6.0
    (1 ratings)
    User Testimonials
    C2 ITSMOracle IT Service Management Suite (discontinued)
    Likelihood to Recommend
    Sherweb
    No answers on this topic
    Discontinued Products
    It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
    Incentivized
    Verified User
    Read full review
    Pros
    Sherweb
    No answers on this topic
    Discontinued Products
    • It kept a log of all our issue tickets going back many years.
    • Oracle made it easy to collaborate on issue tickets and work with my team members.
    • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
    • Oracle helped our department to delegate issue tickets and monitor each other's projects.
    Incentivized
    Verified User
    Read full review
    Cons
    Sherweb
    No answers on this topic
    Discontinued Products
    • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
    • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
    • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
    Incentivized
    Verified User
    Read full review
    Return on Investment
    Sherweb
    No answers on this topic
    Discontinued Products
    • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
    • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
    • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
    Incentivized
    Verified User
    Read full review
    ScreenShots

    C2 ITSM Screenshots

    Screenshot of Ticket GridScreenshot of Calendar ViewScreenshot of Inside TicketScreenshot of Dashboard and ReportingScreenshot of Self-service web portalScreenshot of Workflow