What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 1.5 out of 100

Feature Set Ratings

  • C2 ATOM ranks higher in 2 feature sets: Incident and problem management, Change management

Incident and problem management

7.8

C2 ATOM

78%
6.8

Oracle IT Service Management Suite

68%
C2 ATOM ranks higher in 6/7 features

Organize and prioritize service tickets

8.0
80%
1 Rating
5.0
50%
1 Rating

Expert directory

9.0
90%
1 Rating
8.0
80%
1 Rating

Self-service tools

8.0
80%
1 Rating
8.0
80%
1 Rating

Subscription-based notifications

6.0
60%
1 Rating
N/A
0 Ratings

ITSM collaboration and documentation

8.0
80%
1 Rating
N/A
0 Ratings

ITSM reports and dashboards

8.0
80%
1 Rating
N/A
0 Ratings

Service restoration

N/A
0 Ratings
6.0
60%
1 Rating

ITSM asset management

7.5

C2 ATOM

75%

Oracle IT Service Management Suite

Feature Set Not Supported
N/A
C2 ATOM ranks higher in 2/2 features

Configuration mangement

8.0
80%
1 Rating
N/A
0 Ratings

Asset management dashboard

7.0
70%
1 Rating
N/A
0 Ratings

Change management

9.0

C2 ATOM

90%
6.0

Oracle IT Service Management Suite

60%
C2 ATOM ranks higher in 2/3 features

Change requests repository

9.0
90%
1 Rating
7.0
70%
1 Rating

Change calendar

9.0
90%
1 Rating
4.0
40%
1 Rating

Service-level management

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • C2 ATOM is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

C2 ATOM

80%
1 Rating
6.0

Oracle IT Service Management Suite

60%
1 Rating

Likelihood to Recommend

Sherweb

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Read full review

Oracle

It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
Read full review

Pros

Sherweb

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Read full review

Oracle

  • It kept a log of all our issue tickets going back many years.
  • Oracle made it easy to collaborate on issue tickets and work with my team members.
  • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
  • Oracle helped our department to delegate issue tickets and monitor each other's projects.
Read full review

Cons

Sherweb

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Read full review

Oracle

  • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
  • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
  • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
Read full review

Pricing Details

C2 ATOM

Starting Price

$0

Editions & Modules

C2 ATOM editions and modules pricing
EditionModules
C2 ATOM On-PremiseContact us1
SMALL TEAM502
ACROSS YOUR BUSINESS653
Starting Price$62.004

Footnotes

  1. none
  2. per user per month
  3. per user per month
  4. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Required $6,000

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Oracle IT Service Management Suite

Starting Price

Editions & Modules

Oracle IT Service Management Suite editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Alternatives Considered

    Sherweb

    It all came down to cost. Total cost vs available functionality However, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
    Read full review

    Oracle

    No answers on this topic

    Return on Investment

    Sherweb

    • Positive impact due to legacy application it replaced (more functionalities)
    • Offered an ITIL structured service catalog
    • Great solution that can support IT Service Center activities.
    Read full review

    Oracle

    • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
    • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
    • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
    Read full review

    Screenshots

    Add comparison