What users are saying about
3 Ratings
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Score 8 out of 100
4 Ratings
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Score 1.5 out of 100

Likelihood to Recommend

C2 ATOM

This is a great tool for small to mid size companies. It does what a help desk requires. However it does not have the options of a Remedy or Service Now:
  • Access your help desk anytime, anywhere using iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Manage your purchases right from the birth of the PO
Patrice Tanguay | TrustRadius Reviewer

Oracle IT Service Management Suite

It is helpful when someone wants to reassign issues and delegate tasks to other co-workers. However, it is not a good place for documentation because it is difficult to navigate older issue tickets. This is my personal experience with RightNow, an Oracle application used to manage our incident reports and project tracking documents
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

C2 ATOM
7.8
Oracle IT Service Management Suite
6.8
Organize and prioritize service tickets
C2 ATOM
8.0
Oracle IT Service Management Suite
5.0
Expert directory
C2 ATOM
9.0
Oracle IT Service Management Suite
8.0
Self-service tools
C2 ATOM
8.0
Oracle IT Service Management Suite
8.0
Subscription-based notifications
C2 ATOM
6.0
Oracle IT Service Management Suite
ITSM collaboration and documentation
C2 ATOM
8.0
Oracle IT Service Management Suite
ITSM reports and dashboards
C2 ATOM
8.0
Oracle IT Service Management Suite
Service restoration
C2 ATOM
Oracle IT Service Management Suite
6.0

ITSM asset management

C2 ATOM
7.5
Oracle IT Service Management Suite
Configuration mangement
C2 ATOM
8.0
Oracle IT Service Management Suite
Asset management dashboard
C2 ATOM
7.0
Oracle IT Service Management Suite

Change management

C2 ATOM
9.0
Oracle IT Service Management Suite
6.0
Change requests repository
C2 ATOM
9.0
Oracle IT Service Management Suite
7.0
Change calendar
C2 ATOM
9.0
Oracle IT Service Management Suite
4.0
Service-level management
C2 ATOM
Oracle IT Service Management Suite
7.0

Pros

C2 ATOM

  • Great Dashboard
  • Easy to read and use graphical user interface
  • Very detailed contact list
Patrice Tanguay | TrustRadius Reviewer

Oracle IT Service Management Suite

  • It kept a log of all our issue tickets going back many years.
  • Oracle made it easy to collaborate on issue tickets and work with my team members.
  • It offered a number of features for formatting and inserting images and links, to make our issue tickets resemble an email.
  • Oracle helped our department to delegate issue tickets and monitor each other's projects.
Anonymous | TrustRadius Reviewer

Cons

C2 ATOM

  • Alerts to advise when ticket thresholds avec been exceeded
  • The chat option is unnecessary with all the communication channels available
Patrice Tanguay | TrustRadius Reviewer

Oracle IT Service Management Suite

  • The search function was very poor, which made it difficult to find our issue tickets in RightNow.
  • The Reply feature was kind of messy at times, it was difficult to find out who originally sent in tickets and reply all to people.
  • It could have looked a bit sleeker, it looked somewhat outdated in the RightNow function.
Anonymous | TrustRadius Reviewer

Alternatives Considered

C2 ATOM

It all came down to cost. Total cost vs available functionalityHowever, being a Quebec based company the decision to purchase from a local company did have a factor in the decision making.
Patrice Tanguay | TrustRadius Reviewer

Oracle IT Service Management Suite

No answers on this topic

Return on Investment

C2 ATOM

  • Positive impact due to legacy application it replaced (more functionalities)
  • Offered an ITIL structured service catalog
  • Great solution that can support IT Service Center activities.
Patrice Tanguay | TrustRadius Reviewer

Oracle IT Service Management Suite

  • It was helpful because it was our only system for organizing incident reports, and it was where I worked 70% of the time to correspond with our customers.
  • The interface was sometimes time-consuming to use, and I wondered if there would have been a more streamlined program to use. It made our work seem slow at times.
  • This program did provide us with a back-log of all of our issues, so it was important for us to use to in order to find repeated incident reports.
Anonymous | TrustRadius Reviewer

Screenshots

Oracle IT Service Management Suite

Pricing Details

C2 ATOM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$6,000

C2 ATOM Editions & Modules

On-premise Edition
C2 ATOM On-PremiseContact us
Starting Price$62.002
  1. none
  2. per month
SaaS Edition
SMALL TEAM$501
ACROSS YOUR BUSINESS$651
  1. per user per month
Additional Pricing Details
Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features. Contact our team for more details.

Oracle IT Service Management Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle IT Service Management Suite Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

C2 ATOM
8.0
Oracle IT Service Management Suite
6.0

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