C2 ITSM vs. Microsoft System Center Service Manager

C2 ITSM

Microsoft System Center Service Manager

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
C2 ITSM	Score 6.0 out of 10	Mid-Size Companies (51-1,000 employees)	C2 is an integrated IT service management software designed for organizations. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating ticketing. C2 delivers enterprise service management solutions for either on-premise or cloud installation. It boasts fast configuration and onboarding to facilitate software transition without touching a single line of code or living in fear of the next upgrade. The web-based solution aims…	$44 per month per user
Microsoft System Center Service Manager	Score 8.3 out of 10	N/A	Microsoft System Center Service Manager is an integrated platform that is designed for automating and adapting IT Service Management best practices to an organization’s requirements. The platform includes built-in processes for incident and problem resolution, change control and asset lifecycle management.	N/A

Pricing

C2 ITSM

Microsoft System Center Service Manager

Editions & Modules

Named License: $44
per month per user
Concurrent Licenses: $60
per month per user

No answers on this topic

Offerings

Pricing Offerings
C2 ITSM	Microsoft System Center Service Manager
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$6,000 per installation

No setup fee

Additional Details

Cloud version includes monthly subscription license, updates, hosting & support. Concurrent Licensing only. Yearly plan paid annually. Custom-cloud & Enterprise version available with additional options & features.

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More Pricing Information

Community Pulse
	C2 ITSM	Microsoft System Center Service Manager

Features

C2 ITSM

Microsoft System Center Service Manager

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	C2 ITSM - Ratings	Microsoft System Center Service Manager 7.8 7 Ratings 5% below category average
Organize and prioritize service tickets	00 Ratings	8.04 Ratings
Expert directory	00 Ratings	7.03 Ratings
Service restoration	00 Ratings	7.04 Ratings
Self-service tools	00 Ratings	8.75 Ratings
Subscription-based notifications	00 Ratings	7.04 Ratings
ITSM collaboration and documentation	00 Ratings	9.76 Ratings
ITSM reports and dashboards	00 Ratings	7.16 Ratings

ITSM asset management

Comparison of ITSM asset management features of Product A and Product B
	C2 ITSM - Ratings	Microsoft System Center Service Manager 8.2 7 Ratings 1% below category average
Configuration mangement	00 Ratings	9.86 Ratings
Asset management dashboard	00 Ratings	8.77 Ratings
Policy and contract enforcement	00 Ratings	6.05 Ratings

Change management

Comparison of Change management features of Product A and Product B
	C2 ITSM - Ratings	Microsoft System Center Service Manager 6.7 6 Ratings 24% below category average
Change requests repository	00 Ratings	6.16 Ratings
Change calendar	00 Ratings	6.05 Ratings
Service-level management	00 Ratings	8.05 Ratings

Best Alternatives
	C2 ITSM	Microsoft System Center Service Manager
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	ManageEngine ServiceDesk Plus Score 9.1 out of 10	ManageEngine ServiceDesk Plus Score 9.1 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	C2 ITSM	Microsoft System Center Service Manager
Likelihood to Recommend	- (0 ratings)	8.8 (7 ratings)
Support Rating	- (0 ratings)	8.9 (2 ratings)

User Testimonials
	C2 ITSM	Microsoft System Center Service Manager
Likelihood to Recommend	Sherweb No answers on this topic	Microsoft I think any organization that runs windows on their computers that is size over 50 workstations and looking for a complete package to manage their windows machines must have Microsoft System Center Service Manager, especially if they have Windows servers and VMs. The capability of managing multiple devices at ones can save a lot of time for the IT jobs. Incentivized Mostafa Dakam IT Administrator Read full review
Pros	Sherweb No answers on this topic	Microsoft This tool is used to track support requests among our IT staff. We use this tool to automate some more routine tasks. Incentivized Verified User Anonymous Read full review
Cons	Sherweb No answers on this topic	Microsoft Kind of clunky. Takes a lot a lot a lot of configuration. There is a lot of jargon to learn to be able to use it to its full ability. Incentivized Matthew Smith System Administrator Read full review
Support Rating	Sherweb No answers on this topic	Microsoft The customer support service is excellent. They help from start/deployment through to any time later on. They responded quickly and resolved our issues professionally and in no time. Incentivized Mostafa Dakam IT Administrator Read full review
Alternatives Considered	Sherweb No answers on this topic	Microsoft We selected MCSM because it is a solid product that we could use very quickly, compared to other tools there is a lot more effort for integration into the infrastructure, costing time and money. We implemented the tool very quickly and since it integrates with other Microsoft products, it was very easy to get up and running. Incentivized Verified User Anonymous Read full review
Return on Investment	Sherweb No answers on this topic	Microsoft Save a world of time when imaging Save a world of time with patch management Provides decent reports to get a snapshot quickly Incentivized Verified User Anonymous Read full review
ScreenShots	C2 ITSM Screenshots