Calyx Point vs. HES LoanBox

I don’t have any. I’m forced to use this product by my broker.

Incentivized

• I can’t say
• I don’t have any examples
• The suite is a constant thorn in my side

Incentivized

• There is lots of room for improvement as there have been many bugs in the implementation of the new format. Responsiveness to customer needs was inexcusably slow for a change that was years in the planning.
• Many of the calculations seem inconsistent on Fees Worksheet and other pages, including differences in how the information appears when printed vs onscreen.
• The menus are not intuitive and could be much better.
• The user interface is archaic.
• Field links do not work correctly and take a long time to be corrected.

Incentivized

There are several other products available that we will consider when we are able to upgrade from Calyx.

Incentivized

• The program meets the bare minimum for originating loans but when it breaks, the impact is significant. Even a small break in generating a report with inaccurate numbers can cause loss of confidence in our business and loss of a deal.
• The downtime caused by the extremely poor implementation of the new URLA was costly and unnecessarily painful. The company did not adequately prepare for this. Some glitches were inevitable but they had [few] resources available to address the issues they knew were coming.
• Customer service from the company by phone takes hours and is often a wasted effort. Wasting their customer's time is costly to their businesses.
• If I were starting a mortgage company or selecting a new LOS, I would not select Calyx.

Incentivized