TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Candid GuideStar

    Score8 out of 10
    N/AGuideStar by Candid offers GuideStar Pro for updated nonprofit data for research and other purposes, supporting data matching and validation, mailing list creation and generation, grant writing and eligibility validation, and integration of nonprofit data into existing customer or outreach data sets.N/A

    Donorbox

    Score8.8 out of 10
    N/ADonorbox is a recurring donation platform from the organization of the same name in Virginia, that aims to provide nonprofits with a better donation checkout process, and help nonprofits connect with their donors and volunteers more closely with a donor management system.N/A
    Pricing
    Candid GuideStarDonorbox
    Editions & Modules
    No answers on this topic
    1.5% Donorbox fee +
    0.8% + (capped at $5)
    ACH bank payments
    1.5% Donorbox fee +
    2.9% + 30¢
    Stripe's credit card fee
    Offerings
    Pricing Offerings
    Candid GuideStarDonorbox
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Candid GuideStarDonorbox
    Considered Both Products
    Candid.org
    No answer on this topic
    Donorbox
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    5 Answers
    User Ratings
    Candid GuideStarDonorbox
    Likelihood to Recommend
    10.0
    (3 ratings)
    9.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    9.7
    (3 ratings)
    Support Rating
    9.4
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Candid GuideStarDonorbox
    Likelihood to Recommend
    Candid.org
    It is just my go-to for any information I need on a potential client as I work in the non-profit consulting space and need to better understand my prospects. As a former nonprofit exec, I valued what we could share on the site as a gold seal for others to learn about our worthiness to invest.
    Incentivized
    Read full review
    Donorbox
    I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.
    Incentivized
    Read full review
    Pros
    Candid.org
    • Identifying information from funder 990s
    • Gives credence to transparency claims
    Incentivized
    Read full review
    Donorbox
    • The pop-up feature to capture donations.
    • Ease of signing up to monthly recurring payments.
    Incentivized
    Read full review
    Cons
    Candid.org
    • Most 990s are typically a few years behind.
    • Organization profiles are only as complete as the organization makes them.
    Incentivized
    Read full review
    Donorbox
    • I wish addresses were shared
    Incentivized
    Read full review
    Usability
    Candid.org
    No answers on this topic
    Donorbox
    Filled our need for multople donation options
    Incentivized
    Read full review
    Support Rating
    Candid.org
    Any support I've ever had to get from them was quick and professional. Their online guides/help docs are also easy to read.
    Incentivized
    Read full review
    Donorbox
    No answers on this topic
    Alternatives Considered
    Candid.org
    I have always used Guidestar as my go-to not only when I was a non-profit executive and wanted to ensure we remained worthy of their rating but also now as a non-profit consultant where I need to understand my current and potential partners across financials, key contacts, board members, etc.
    Incentivized
    Read full review
    Donorbox
    Donorbox had more customization options and a better overall interface for public-facing donor engagement, as well as backend administration, than cheaper alternatives like Zeffy and Givebutter. We determined that it was worth paying more for the Donorbox subscription to have a better-looking and better-functioning donor kiosk that would meet our institution's standards and inspire trust in donations.
    Incentivized
    Read full review
    Return on Investment
    Candid.org
    • More informed grant proposals.
    • Able to easily and efficiently complete grant research.
    Incentivized
    Read full review
    Donorbox
    • We've had donations of over $1,000+ a year for our NGO which is amazing.
    Incentivized
    Read full review
    ScreenShots