Capacity

Capacity

1 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Capacity	Score9 out of 10	N/A	Capacity is a support automation platform that unifies customer interactions, AI agent assist, and knowledge across chat, SMS, voice, email, and web using intelligent virtual agents.	N/A

Pricing

Capacity

Capacity Platform: Custom
Enterprise: Custom

Pricing Offerings
Capacity
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

No setup fee

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Community Pulse
Key User Insights
	Capacity
Considered Both Products	Capacity Verified User Chose Capacity The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience. Incentivized Helpful?
	Would buy again
	No answers on this topic
	Delivers good value for the price
	No answers on this topic
	Happy with the feature set
	No answers on this topic
	Lived up to sales and marketing promises
	No answers on this topic
	Implementation went as expected
No answers on this topic

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All Alternatives	View all alternatives

User Ratings
	Capacity
Likelihood to Recommend	9.0 (1 ratings)

User Testimonials
	Capacity
Likelihood to Recommend	Capacity If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far. Incentivized Verified User Read full review
Alternatives Considered	Capacity The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience. Incentivized Verified User Read full review
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