TrustRadius

Capacity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Capacity
Score 9.0 out of 10
N/A
Capacity is a support automation platform that unifies customer interactions, AI agent assist, and knowledge across chat, SMS, voice, email, and web using intelligent virtual agents.N/A
Pricing
Capacity
Editions & Modules
Capacity Platform
Custom
Enterprise
Custom
Offerings
Pricing Offerings
Capacity
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
Capacity
Considered Both Products
Capacity
Verified User
Strategist
Chose Capacity
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
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Capacity
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User Ratings
Capacity
Likelihood to Recommend
9.0
(1 ratings)
User Testimonials
Capacity
Likelihood to Recommend
Capacity
If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.
Verified User
Anonymous
Read full review
Alternatives Considered
Capacity
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
Verified User
Anonymous
Read full review
ScreenShots