Provided the feature set we needed for the best customer experience
January 22, 2024

Provided the feature set we needed for the best customer experience

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Textel

We needed a platform that allowed us to both text our client base one-on-one and in mass as a marketing tool.

Pros

  • One-on-one texting with customers
  • Mass texting to groups
  • Analytics

Cons

  • Phone list formats could be both csv and excel, making it more convenient
  • The need to refresh while creating lists can be annoying.
  • Client base reaction to our texting channel has been very positive
  • Client engagement has been easy to manage internally
  • Cost of platform was competitive to other platforms in the market
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.

Do you think Capacity delivers good value for the price?

Yes

Are you happy with Capacity's feature set?

Yes

Did Capacity live up to sales and marketing promises?

Yes

Did implementation of Capacity go as expected?

Yes

Would you buy Capacity again?

Yes

If looking for a platform for both one-on-one and mass texting, Textel allows for both while also providing an easy to use interface. Analytics are robust enough to suit most needs of an organization and customer service has been excellent so far.

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