Provided the feature set we needed for the best customer experience
January 22, 2024
Provided the feature set we needed for the best customer experience
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Textel
We needed a platform that allowed us to both text our client base one-on-one and in mass as a marketing tool.
- One-on-one texting with customers
- Mass texting to groups
- Analytics
- Phone list formats could be both csv and excel, making it more convenient
- The need to refresh while creating lists can be annoying.
- Client base reaction to our texting channel has been very positive
- Client engagement has been easy to manage internally
- Cost of platform was competitive to other platforms in the market
The only other texting platform we've used was Eltropy, and although Eltropy was very good as well, Textel provided more of the features we felt we needed to offer the best customer experience.
Do you think Textel delivers good value for the price?
Yes
Are you happy with Textel's feature set?
Yes
Did Textel live up to sales and marketing promises?
Yes
Did implementation of Textel go as expected?
Yes
Would you buy Textel again?
Yes