TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Case Status

    Score8.6 out of 10
    N/ACase Status is a client communication and engagement platform designed to streamline interactions between law firms and their clients. By minimizing the need for frequent calls, emails, or meetings, clients can access case updates and self-serve information, saving time for everyone involved. With features like messaging, file sharing, document signing, and client feedback, the platform aims to create transparency, enhance trust, and enable attorneys to focus on practicing law—ultimately with…

    $199

    per month

    Pricing
    Case Status
    Editions & Modules
    Communicate
    $199
    per month
    Engage
    Custom
    per month
    Offerings
    Pricing Offerings
    Case Status
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    User Ratings
    Case Status
    Likelihood to Recommend
    10.0
    (1 ratings)
    Usability
    7.0
    (1 ratings)
    User Testimonials
    Case Status
    Likelihood to Recommend
    Case Status
    the only situation I have encountered where Case Status is less appropriate is when dealing with clients who are not tech savvy or who do not want to put another app on their phone. Otherwise, there is always a use for Case Status! Its especially conveniant when on a call with a client... if they mention needing to send a document, all i have to do is tell them to upload it to the app.
    Incentivized
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    Cons
    Case Status
    • triage could be more straight forward, not sure that the new XOS platform is as straight forward as the old model
    • translation features on the new XOS model could be more accessible/conveniant
    • the old Case Status model was simpler to navigate in my opinion
    Incentivized
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    Usability
    Case Status
    my only hesitation is the new XOS platform not being as basic for users as the last model. I think there are some features that are hard to find, such as removing a case or turning on translation. Otherwise, its pretty user friendly
    Incentivized
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    ScreenShots

    Case Status Screenshots

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