TrustRadius

CCH Axcess

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CCH Axcess
Score 5.6 out of 10
N/A
Wolters Kluwer offers CCH Axcess, a modular cloud-based tax preparation, compliance, and workflow management solution.N/A
Pricing
CCH Axcess
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
CCH Axcess
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details—
More Pricing Information
Community Pulse
CCH Axcess
Considered Both Products
CCH Axcess
Chose CCH Axcess
Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products
Justin Gipp | TrustRadius Reviewer
Justin Gipp
Senior Accountant
Chose CCH Axcess
CCH Axcess was very comparable to Thomson Reuters. They are both large companies in their fields and have similar resources. We ultimately went with Thomson Reuters because we bundled with their other softwares for a better price and it makes sense to be with one company to …
Verified User
Partner
Chose CCH Axcess
I researched other products after I decided to stop using CCH. I had my faith in CCH because of Tax. Realized that they are good at Tax doesn’t mean they are good at others after almost two years with the Axcess products.
Top Pros
Top Cons
Best Alternatives
CCH Axcess
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Score 8.4 out of 10
Enterprises
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Score 8.4 out of 10
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User Ratings
CCH Axcess
Likelihood to Recommend
1.6
(5 ratings)
User Testimonials
CCH Axcess
Likelihood to Recommend
Wolters Kluwer
If you have a pro that uses the software then you should be fine. If you are using the software and need any support from THEIR customer support people or dedicated rep, be prepared to be frustrated! Horrible Customer Service but it is due to Wolters Kluwer not caring and purchasing various tax products but not having the ethics to make sure they are properly trained or overwhelmed
JB
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Pros
Wolters Kluwer
  • Customer Service
  • Organization
  • Knowledge
Justin Gipp | TrustRadius Reviewer
Justin Gipp
Senior Accountant
Read full review
Cons
Wolters Kluwer
  • Billing issues.
  • Customer service.
  • Deceptive information provided when placing order. Then turn around and said that’s not right.
  • Ability to listen to customers.
  • Sales rep doesn’t know what client ordered.
  • Reps who don’t care.
Verified User
Anonymous
Read full review
Alternatives Considered
Wolters Kluwer
Customer service is horrible for Axcess and getting bad for ATX. Wolters Kluwer has purchased these software products
JB
Read full review
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