TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CDC Software

    Score7.5 out of 10
    N/ACDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics.N/A
    Pricing
    CDC Software
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    CDC Software
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Features
    CDC Software
    Contact Center Software
    Comparison of Contact Center Software features of CDC Software
    Feature
    CDC Software
    8.3
    1 Ratings
    2% below category average
    REST APIs9.01 Ratings
    Multichannel integration8.01 Ratings
    CRM software integration8.01 Ratings
    Workforce Optimization (WFO)
    Comparison of Workforce Optimization (WFO) features of CDC Software
    Feature
    CDC Software
    8.0
    1 Ratings
    4% below category average
    Quality management8.01 Ratings
    Historical reporting8.01 Ratings
    Customer surveys8.01 Ratings
    Customer interaction analytics8.01 Ratings
    Best Alternatives
    CDC Software
    Small Businesses
    Zendesk Talk
    Score8.5 out of 10
    Medium-sized Companies
    Genesys Multicloud CX (discontinued)
    Score8 out of 10
    Enterprises
    Bright Pattern Contact Center
    Score8.4 out of 10
    All AlternativesView all alternatives
    User Ratings
    CDC Software
    Likelihood to Recommend
    8.0
    (1 ratings)
    Usability
    8.0
    (1 ratings)
    User Testimonials
    CDC Software
    Likelihood to Recommend
    CDC Software
    Easier to integrate Customer Login, either by API or by Screenset, that makes the Integration easier and using that any System in the entire Organization can enable the Customer Login Procedure. Easier to manage the Subscriptions and Consent History and use that to sent the Marketing Mails. So with this it works a Single Source of Customer Entire Data.
    Read full review
    Cons
    CDC Software
    • Logging Feature was not good. for basic it was good but for advanced issue checking and logs access it was not great. In our Product Landscape Picture we are using DataDog for Log Checking and Debugging
    • Sometimes, the CDC Software shows DataCenter and Server Generic errors Count were high, No way to see and check the SAP CDC Software System Health Activity
    • For Site SSL Expiry, there is no Proper Notification Service. Sometimes we get notification, sometimes we dont get.
    • so to tackle we have developed a Custom Solution with SAP CPI. It would be better. if by default it was working well
    Read full review
    Usability
    CDC Software
    I give 8 because it was the best tool and make it easier to manage the Customer Authentication, Authorization, Subscription and Consent History. Because of this we can able to enable the Login Feature for any Product in the Organization Landscape. it lose Rating because of lack of Log checking feature. to know what exactly kind of issue for the customer was unable to login. we cant able to know. because as we have enabled a API key through we receive details to validate. it would be even more good. if a dashboard was enabled to see particular user login access and failure -> reason (like lack of data)
    Read full review
    ScreenShots