Certainly vs. Hearsay, now part of Yext

Hearsay, now part of Yext

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Certainly	Score 0.0 out of 10	N/A	Certainly is a Conversational AI Platform made for ecommerce and customer service. The solution aims to help companies deliver exceptional experiences and scale their growth. Insights from zero-party data from conversations with visitors target fewer product returns, lower cart abandonment and higher customer lifetime value. Certainly is on a mission to help businesses build awesome user experiences by creating a digital twin of their best salesperson, and aims to improve how companies…	$650 3 live* bots, All essential features
Hearsay, now part of Yext	Score 8.9 out of 10	N/A	After the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.	N/A

Pricing

Certainly

Hearsay, now part of Yext

Editions & Modules

Certainly ESSENTIAL: $650.00
3 live* bots, All essential features
BotXO BUSINESS: $1200
6 live* bots, All essential features +
Certainly ENTERPRISE: Quote
10 live* bots, All essential features +

No answers on this topic

Offerings

Pricing Offerings
Certainly	Hearsay, now part of Yext
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

$650 3 live* bots

No setup fee

Additional Details

* “Live bots” means bots in production on your website, in your app, on Social Media, etc. Additional live bots are available on Enterprise. On all plans, you can build as many bots as you want inside the Certainly Platform.

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More Pricing Information

Community Pulse
	Certainly	Hearsay, now part of Yext

Best Alternatives
	Certainly	Hearsay, now part of Yext
Small Businesses	Front Score 9.1 out of 10	Simplify360 Score 7.8 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Dialpad Support Score 9.1 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Verint Community Score 9.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Certainly	Hearsay, now part of Yext
Likelihood to Recommend	- (0 ratings)	9.0 (1 ratings)
Usability	- (0 ratings)	9.0 (1 ratings)
Support Rating	- (0 ratings)	9.0 (1 ratings)

User Testimonials
	Certainly	Hearsay, now part of Yext
Likelihood to Recommend	Certainly No answers on this topic	Yext Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy. Incentivized Verified User Anonymous Read full review
Pros	Certainly No answers on this topic	Yext Single dashboard of all your social media channels Automation of posts Scheduled posting as per design Great for analytics & customer Interactions Incentivized Verified User Anonymous Read full review
Cons	Certainly No answers on this topic	Yext Lacks ability for significant flexibility and customization Mobile app sometimes does not save the posts that are edited It does allow you to tag or hashtag any post. Incentivized Verified User Anonymous Read full review
Usability	Certainly No answers on this topic	Yext If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use. Incentivized Verified User Anonymous Read full review
Support Rating	Certainly No answers on this topic	Yext 1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks Incentivized Verified User Anonymous Read full review
Alternatives Considered	Certainly No answers on this topic	Yext Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool. Incentivized Verified User Anonymous Read full review
Return on Investment	Certainly No answers on this topic	Yext It has helped us save time in maintaining our social media handles It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time It helped us design our posts better based on inputs & design ideas based on our past posts Incentivized Verified User Anonymous Read full review
ScreenShots	Certainly Screenshots