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CGI HotScan360 vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    CGI HotScan360

    Score9 out of 10
    N/ACGI offers HotScan360, a fraud detection and financial risk management application for financial institutions, with included reporting and analytics.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    CGI HotScan360Manhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    CGI HotScan360Manhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    CGI HotScan360Manhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CGI HotScan360Manhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (2 ratings)
    8.0
    (1 ratings)
    Usability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CGI HotScan360Manhattan Active Customer Engagement
    Likelihood to Recommend
    CGI
    When an organization has millions of payments, HotScan360 enables to [identification] of fraud payments among them enabling a secure business platform for financials.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    CGI
    • Fraud detection technology, fraud detection innovation, fraud detection training
    • Secure payments
    • Real time software who is looking for risk in every transaction
    • Everything (all the services are in only one place)
    • Cost savings
    • Having all the requirement i.e. documents, ready, available and secure
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    CGI
    • Could be price effective
    • Can be multilingual
    • Can improve support experience
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Usability
    CGI
    It is very intuitive, easy to use, easy to navigate, and easy to teach to anyone! The pathways are very clear and they were designed [in] a very clear way! The security methods I have used in the past are not so innovative and very "manual", [with] nothing to do with CGI HotScan360.
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Online Training
    CGI
    I have been trained during the pandemic in very specific thing and CGI HotScan360 is one of the bets platfomrs that trained me in a very professinal way
    Incentivized
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    CGI
    It's easy to set up and easy to use. Requires minimal training for the staff.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    CGI
    • Secure payments
    • Real time analytics
    • Easy to use
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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