Check Point Harmony SASE vs. Sophos Cloud Web Gateway (discontinued)

We have found that when thoughtfully implemented, Check Point Harmony SASE can be well suited for almost any customer. Smaller customers may not need all the functions of SASE, but they all need a reliable VPN solution when traveling. The platform can be configured for individual tenants, allowing the solution to scale with the client as they grow. As the customer grows, they are already familiar with the agent, so scaling up has less user pushback.

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Sophos Secure Web Gateway is great for almost any business that needs an easily-manageable proxy server. We're a medium-sized enterprise, but the product would work great for much larger companies as well. The only real limitations would be hardware resources, but it isn't that intensive. The administration of it is very intuitive, and it was quick to set up. Where it might not make sense is across multiple sites, unless all internet traffic is funneled through one place. It would be a bit complicated to maintain multiple setups.

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• Secure access.
• Multiple Azure tenant accessibility within a single login.
• Ease of deployment.

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• When IT Admins need to deploy virtually.
• When IT Admins want to have high availability without an extra cost (via the Virtual Appliance Deployment).
• When IT Admins want to control and give the internet fair use within the organization.

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• Harmony SASE can use some improvement in reporting. While general reports are available in the dashboard, it lacks additional details and flexibility to capture insights on user adoption, bandwidth utilization, etc.
• The app lacks visibility into failures, errors, and network diagnostics, which would allow IT and network professionals to conduct their own investigation and troubleshooting. While their support has a good grasp of this, having these capabilities will allow organizations to take action on their own rather than waiting for support during issues and outages.
• Expanding the platform's global presence, like adding gateways in different countries, is not a use case for us right now. They have a presence in most geographic locations we need, but I can imagine bigger companies needing other locations.

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• Administrator Permissions: There's not enough granularity on the administrative side. We ran into an issue where we wanted to restrict junior admins from being able to see traffic per user. But in doing so, it also prevented them from adusting some other settings they had to have access to, like setting exceptions for sites.
• CA Database: I occasionally run into issues where the list of certificate authorities in the appliance is not up to date, and I have to manually add a CA. These aren't rare, never-heard-of authorities, either, but they are usually subsidiaries of one of the major ones.
• Feedback: Sometimes it takes some good detective skills to track down why a legitimate site isn't working. It's often because of content hosted elsewhere (images, for example), but the reports aren't always clear as to what actually gets blocked. It takes some trial and error sometimes to unblock something that should be okay for our business.

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100% chance of renewal. Is simple become part of our environment.

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Overall, the product is easy to use, reliable, and can be automated to minimize user input. Occasionally, an agent update will clear the workspace and sign the user out. When this occurs, a member of our helpdesk team is needed to assist the user in signing back in. This is our biggest reason for giving it a 9 out of 10.

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In the beginning, it was a bit rough getting it to work and getting any kind of quality support from customer service. But recently they really improved their service and customer service. I believe they raise 100M in new funding which provides them the resources to make a better product with better tools and a better help desk.

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Sophos Secure Web Gateway has flexible pricing and deployment options. It offers a huge range of categorization options and they also pull web categorization info from other services

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• One of the biggest benefits of switching to Check Point Harmony SASE was the pricing model. Our previous VPN solution is usage-based and billed on the amount of network traffic, while Harmony SASE has a per-user license.
• We also benefited from simplified network architecture. Check Point Harmony SASE takes care of everything; we just need to select a location. Previously, we had to design and architect our VPN infrastructure, a task that required technical expertise.
• Our organization leverages Harmony SASE's VPN solution allows us to meet our client-specific requirements. It enables remote work and removes the requirement for a physical office.

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• We have not had a single instance of malware since installing Web Gateway. We have other ways to prevent infections and attacks, of course, so this is just one tool in the box, but we had a handful before this from people visiting sites they should not have. Web Gateway has prevented those, at least.
• There was some pushback initially as users had to deal with some business sites not working (usually due to CA problems). After the initial growing pains, however, we've seen very few other problems.
• The appliance updates itself, in the middle of the night, so that reduces some overhead and planned downtime.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info