Cisco CloudLock vs. Zscaler Digital Experience (ZDX)

Cisco Cloudlock is a good fit for my organization consisting of 150 end users. While we have a small office product that can expand to cover any size organization, I would assume the overhead to monitor would increase. While my organization's business is in real estate, I would highly recommend this for all businesses that handle sensitive and private data. Being able to monitor our cloud infrastructure has allowed our security team to be more flexible in allowing approved users access as well.

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We specifically use Zscaler Digital Experience (ZDX) for monitoring critical apps and apps that are known for having connection issues. Some critical SaaS apps for example would be Zoom (call quality), Genesys (call quality), Microsoft Services, Service Now, etc. Zscaler Digital Experience (ZDX) is perfect for quick troubleshooting and providing a quick Mean-time to Innocence (MTTI) for Zscaler since it is often blamed for issues given it is our forward proxy and primary means of internet security.

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• Cisco CloudLock offers a remote access options, very efficient and standard.
• Robust data security and monitoring of the sensitive database.
• Has an excellent self service, which is an option for quick operational progress.

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• To check user public IP for troubleshooting
• DNS configured on his device
• Add applications and monitor the performance

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• Although alert mechanism is good but it delays a bit.
• For implementation of DLP we had to hire a expert it took a lot of time to set up.
• Support [in my experience] is not good.

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Feels often hard to discern what tab one needs to be in to see relevant information. If I am in applications looking at it and I find a few people have issues, I then have to leave the applications tab to go to each individual user and discern why they are having issues instead of being able to select all of those individuals and lump them together. It does do geo grouping though which sometimes helps.

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They are very quick to respond and go the extra mile to help address our issues. That said, we've only needed them at the early stages of implementation for support help and occasionally when we want to do a full re-scan of our site. They are very flexible in working with us on the timing of such scans.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Amazon Macie is limited to an AWS environment and fulfills some of the same functions that CloudLock does in SaaS products. Both are very valuable tools, so the decision is not really which to use, but whether to use both for their respective environments. In general I feel CloudLock is a more powerful tool because it connects to Microsoft 365, which is more business critical for our organization, but that really is a personal call.

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We have also used Cisco Thousand Eyes and NextThink. Imagine a product that offers the best of both worlds and is still somehow more powerful and easier to deploy than either one- that is Zscaler Digital Experience (ZDX).

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• Allowed data to be accessed.
• Secured data.
• Meet client security requirements.

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Independently Invited by TrustRadius

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• Excellent end to end visibility
• Proactive issue detection
• User friendly dashboards

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info