Cisco CloudLock - Great DLP without the need for an entire team to support it.
March 12, 2020

Cisco CloudLock - Great DLP without the need for an entire team to support it.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco CloudLock

We use Cisco CloudLock primarily to protect sensitive data from exposure in our Google Drive. Google has been able to go a long way toward replacing other forms of file sharing in our organization, but we still don't want some types of sensitive data there. With a very low false-positive rate (and certainly with no fancy regex configuration required), we can detect social security numbers and credit cards in our Google drive. Automatically notify the user, give them time to take action, and transfer the files out of their account to a secure location if they do not respond. This self-service workflow that Cisco CloudLock enables is why it can scale to such a large organization as ours. Our G Suite user count is relatively massive, but this product works well with minimal IT support. We sometimes need to flag false positives as such (usually in training documents designed to look like the data we're restricting). Cisco CloudLock also has other great features that help us manage our G Suite environment.
  • Self-service workflows
  • DLP detection with low false positives
  • Good interface for managing incidents
  • Locate and take action on any files within our G Suite implementation
  • The security event notifications don't come as quickly as I would like
  • Audit compliance around sensitive data
  • Protecting against accidental exposure
  • Help IT Operations triage of other Google Drive related issues
They are very quick to respond and go the extra mile to help address our issues. That said, we've only needed them at the early stages of implementation for support help and occasionally when we want to do a full re-scan of our site. They are very flexible in working with us on the timing of such scans.

Do you think Cisco CloudLock delivers good value for the price?

Yes

Are you happy with Cisco CloudLock's feature set?

Yes

Did Cisco CloudLock live up to sales and marketing promises?

Yes

Did implementation of Cisco CloudLock go as expected?

Yes

Would you buy Cisco CloudLock again?

Yes

Cisco CloudLock is well suited to anyone that needs to monitor their Google Drive for certain types of data, especially if they don't have a lot of IT staff or a SOC to support it. It is less useful as an overall G Suite security solution. I also can't speak to the non-G Suite integrations (AWS, etc.) that they offer. Having our users be able to use Google Drive helps us ensure they aren't off on third-party services like Dropbox. Monitoring it ensures it is used as we intend.