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Citrix Virtual Apps Essentials (discontinued) vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Citrix Virtual Apps Essentials (discontinued)

    Score9.4 out of 10
    N/ACitrix Virtual Apps Essentials was a tool to deliver Windows applications and shared hosted desktops from Microsoft Azure to any user on any device. It is discontinued.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    Citrix Virtual Apps Essentials (discontinued)Manhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Citrix Virtual Apps Essentials (discontinued)Manhattan Active Customer Engagement
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Citrix Virtual Apps Essentials (discontinued)Manhattan Active Customer Engagement
    Small Businesses
    No answers on this topic
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    Customer.io
    Score9.1 out of 10
    Enterprises
    No answers on this topic
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Citrix Virtual Apps Essentials (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (3 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Citrix Virtual Apps Essentials (discontinued)Manhattan Active Customer Engagement
    Likelihood to Recommend
    Discontinued Products
    For fast setup and implementation, Citrix Essentials was an enabler for connection success, otherwise, we could have just wasted time on other alternatives. Seemed that it was more 'out of the box' which works for us since we don't have the financial resources for complicated implementations. If this was a major ERP implementation, not sure if this would be the most appropriate solution across many countries.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
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    Pros
    Discontinued Products
    • User interface
    • Support
    • Integration
    Incentivized
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    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
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    Cons
    Discontinued Products
    • Network Fileshare mapping where I have encountered some issues.
    Incentivized
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    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
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    Alternatives Considered
    Discontinued Products
    Frankly, there were limited alternative products besides Citrix Essentials, and maybe we just need to learn more. We did not have the time to process complex Request for Proposals, obtain RFP responses, do a short-list, reference checks and a final selection with oral presentations, so IT helped Finance with moving forward and we appreciated their technical advice, speed, and guidance.
    Incentivized
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    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
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    Return on Investment
    Discontinued Products
    • Client delivery
    • Relationship management
    • Visualization
    Incentivized
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    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
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