Cooby vs. eGain Conversation Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cooby
Score 0.0 out of 10
N/A
Cooby is a data-driven B2C sales platform that helps sales teams to manage agents & convert leads better within WhatsApp. And through integrations for Salesforce and Hubspot, Cooby enables users to integrate WhatsApp with their preferred sales tools.
$7.43
per month per user
eGain Conversation Hub
Score 8.8 out of 10
N/A
eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
Pricing
CoobyeGain Conversation Hub
Editions & Modules
Cooby Teams
$5.99
per month per user
Cooby Pro
$9.99
per month per user
No answers on this topic
Offerings
Pricing Offerings
CoobyeGain Conversation Hub
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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CoobyeGain Conversation Hub
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User Ratings
CoobyeGain Conversation Hub
Likelihood to Recommend
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
CoobyeGain Conversation Hub
Likelihood to Recommend
Cooby
No answers on this topic
eGain Corporation
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
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Pros
Cooby
No answers on this topic
eGain Corporation
  • Multiple options to choose channel of your convenience
  • The product capabilities are very good. Easy for integration and deployment
  • Strong consulting partnership
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Cons
Cooby
No answers on this topic
eGain Corporation
  • Service and support needs to be done better.
  • Compliance and risk management needs to be improved
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Alternatives Considered
Cooby
No answers on this topic
eGain Corporation
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
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Return on Investment
Cooby
No answers on this topic
eGain Corporation
  • eGain helped in improvising our customer engagements
  • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
  • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
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ScreenShots