eGain software Review
May 10, 2022
eGain software Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with eGain
We use eGain to ensure that we have the highest quality software for our customers to interact with. The options in the different types of Channels make it easier for customers to interact after selecting their desired channel.
Pros
- Multiple options to choose channel of your convenience
- The product capabilities are very good. Easy for integration and deployment
- Strong consulting partnership
Cons
- Service and support needs to be done better.
- Compliance and risk management needs to be improved
- eGain Call Track -- A call tracking software to analyse the customer engagement
- eGain ClickToCall - Feature to ensure customers get real-time help
- eGain Social - Feature for single source social publishing and reputation management
- eGain helped in improvising our customer engagements
- Customer retention was made possible as the tool helps us analyse the painpoints of the customer
- Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
Do you think eGain delivers good value for the price?
Yes
Are you happy with eGain's feature set?
Yes
Did eGain live up to sales and marketing promises?
Yes
Did implementation of eGain go as expected?
I wasn't involved with the implementation phase
Would you buy eGain again?
Yes
Comments
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